All Multichannel articles – Page 74
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OpinionComment: How to join the dots between in-store and online commerce
In-store and online shopping really do have more in common than you’d think and it’s a huge mistake to treat them like two completely unrelated endeavours.
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NewsRetail Diary: Homebase finds a fan while Iceland calls a doctor
Homebase gets Monty Don’s approval at the Chelsea Flower Show, Budgens is named top of the top-ups and drunk phone users become ‘appy shoppers.
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NewsMoss Bros like-for-likes jump 7.4% as ecommerce momentum continues
Formalwear retailer Moss Bros has reported a 7.4% jump in like-for-likes as bosses remain “confident” of hitting targets.
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NewsJohn Lewis online boss warns of Black Friday 'reputational damage'
John Lewis’s online boss believes Black Friday could inflict “reputational damage” on retailers if they fail to learn lessons from last year’s event.
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OpinionMany retailers still only pay lip service to true customer service
Are customer at the heart of all you do? Lots of retailers have this in their mission statement but only pay lip service to it.
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NewsWatch: What’s keeping supply chain directors up at night?
As we gear up for the fifth annual Supply Chain Summit, Retail Week reveals the major obstacles and opportunities facing supply chain bosses.
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AnalysisStart-up of the week: Customer service messaging app Instaply
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Instaply is in the spotlight.
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NewsOnline retail sales return to double-digit growth driven by warmer weather
Online retail sales jumped 13% last month as shoppers took advantage of the warmer weather to splash out on summer clothing.
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NewsHMV to return to ecommerce in the UK two years after its collapse
HMV is to launch an ecommerce website within weeks, which will allow shoppers to buy from it online for the first time since its collapse.
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OpinionRetail surgery: Can I use in-store technology to improve customer loyalty?
Innovations such as beacon-equipped mannequins and Apple Pay show that in-store technology is a rapidly evolving part of the retail sector.
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OpinionFarfetch can lead the luxury pack after its acquisition of Browns
Farfetch’s acquisition of Brown’s London boutique will see it gain a significant advantage over multichannel and pure-play rivals.
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NewsHouse of Fraser extends 'pioneering' click-and-collect cut-off to midnight
House of Fraser has upped the ante in competitive fulfilment after extending the cut-off point for customers using its buy-and-collect service.
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NewsFarfetch buys London boutique Browns for retail tech incubator project
Online retailer Farfetch has bought London fashion boutique Browns in order to operate it as an incubator for retail technology.
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AnalysisWatch: How retailers can make the most of their smartwatch apps
The team from mobile solutions company Somo sat down with Matthew Chapman to discuss how retailers are using the Apple Watch.
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AnalysisWatch: A look at Asos, Ocado and Amazon's Apple Watch apps
Somo innovation manager Ben Magnus talks through the pros and cons of the Watch apps from three of the biggest names in online retail.
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AnalysisQ2 trading conditions survey: Share your views on experience
As part of its Retail 2015 report, Retail Week is carrying out four sentiment analyses to gauge how retail chiefs’ views on trading shift throughout the year.
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NewsEtailer Zalando 'optimistic' for year after first quarter sales surge
German fashion etailer Zalando said it is “optimistic” for the rest of the year after sales surged 28.5% during its first quarter.
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NewsOcado developing robots to pick and pack groceries at its warehouses
Online retailer Ocado is developing robots to pick and pack groceries in a move that could reduce the reliance on staff at its warehouses.
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NewsAlibaba unveils new chief executive as fourth-quarter sales jump 45%
Chinese ecommerce giant Alibaba has promoted Daniel Zhang to be its new chief executive as it reported a 45% jump in sales for its final quarter.
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NewsBoden to unveil digital catalogue when autumn collection launches
Fashion home shopping specialist Boden is to launch a digital catalogue alongside its traditional paper edition in July.