All Multichannel articles – Page 80
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OpinionComment: What can retailers learn from the Christmas trading period?
The Christmas trading period has offered retailers valuable lessons on customer expectation, supply chain and fulfilment.
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AnalysisSeven reasons why retailers need to support the UK textiles industry
Paul Short, chair of the N Brown Textiles Growth Programme, tells Retail Week why retailers need to support the UK textiles industry.
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NewsDunelm gears up for aggressive growth as profits and sales surge
Homewares retailer Dunelm has recorded a surge in like-for-likes and profits as the retailer turns its attention to aggressive growth.
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AnalysisStart-up of the week: Home furnishing visualisation platform DigitalBridge
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week DigitalBridge is in the spotlight.
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AnalysisIs paperless engagement with customers the future for retailers?
As more retailers look towards mobile to interact with customers, what are the benefits of moving away from paper to digital engagement?
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AnalysisInfographic: What causes the most complaints in retail?
Retail has been named as the most complained about sector in the UK. Find out what regions complain the most and what most riles consumers.
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Opinion
Comment: Consumer expectations of retailers are rising, but will they pay?
Andrew Busby asks whether the current retail offer of convenience and service is sustainable or are consumers asking for too much?
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OpinionBlog: How to service the needs of the multichannel customer
Retailers need to develop their customer service across channels and respond to customers’ every changing needs, says Mark Pettit of Hermes.
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OpinionRetail surgery: How will smartphones change the in-store experience?
To date, online retail has been far more advanced than the high street in using analytics to transform the customer experience.
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NewsAsda’s Ibbotson to take up Walmart innovation role in the US
Asda chief operating offer Mark Ibbotson is to join parent company Walmart’s flagship business in the US, where he will steer innovation.
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AnalysisAnalysis: Cautious optimism in uncertain times for the retail sector
Retail 2015, produced by Retail Week in association with Kurt Salmon, reveals what industry chiefs really think about prospects for 2015.
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NewsCo-operation could create new purpose for BHS, argues former M&S boss Rose
Former Marks & Spencer boss Lord Stuart Rose believes that co-operation between retailers could create new opportunity for BHS, which is being sold by Sir Philip Green.
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OpinionComment: Are Waitrose’s January results a sign of things to come?
If Waitrose’s recent results are any guide life in the supermarket industry seems to have got a bit tougher again since Christmas.
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AnalysisIn the news: Incoming Foyles chief executive Paul Currie
Incoming Foyles boss Paul Currie has ambitious plans for the bookseller and believes its ecommerce offer could eclipse its bricks-and-mortar business.
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NewsRetail bosses forecast improved sales and returning consumer confidence
Retailers believe the UK is through the worst of the economic turmoil and 2015 will see improved sales and greater consumer confidence.
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AnalysisAnalysis: Christmas trading figures show the great retail divide
The festive season’s results inevitably have winners and losers, but this year’s OC&C Christmas Trading Index shows the gulf between them.
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AnalysisStart-up of the week: Mobile gamification platform 3radical
Start-ups in retail technology are growing quickly and Retail Week is highlighting some of the best. This week 3radical is in the spotlight.
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NewsInfographic: Fashion price tracker – online womenswear data
Fashion price data from the week ending January 27, 2015: The average online price per item and percentage of products on markdown from the top womenswear retailers.
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OpinionComment: Lessons from Christmas 2014 – five ways to avoid delivery chaos
Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.
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AnalysisPeople: Who changed jobs in December - retail's top people moves
For many people a new year marks the opportunity for a new start, with careers very much in the forefront of many people’s thoughts.