Exclusive: Pets at Home named the best place to work in retail

The retailer narrowly beat fashion retailer Fat Face after its employees took WorkL’s Happy at Work survey and scored it highly across all categories: empowerment; pride; satisfaction; reward and recognition; wellbeing; and information sharing.

Pets at Home chief executive Lyssa McGowan told Retail Week she was thrilled with the result and that the staff make it a great place to work.

McGowan said: “This is a testament to our incredible teams and their unwavering dedication to serving a nation of pet lovers.

“Our frontline colleagues are at the heart of our business and their hard work and enthusiasm has not only driven the growth of our business but has also made us a pioneer in providing the best experiences for our consumers.

“They are the reason we are successful and this award is a tribute to their tireless efforts. Thank you all for your incredible work.”

Retail Trust chief executive Chris Brook-Carter said he was not surprised to see Pets at Home at the top.

He said: “Retail Trust is very much part of how they build their wellbeing and happiness strategies for their people and they’re very engaged.

“I think they also understand the clear link between the business thriving and having a happy, healthy workforce.

“It is important that organisations shout about the great work they’re doing and the progress they’re making. We’ve got to collectively reinvigorate the working population around retail and make them see that this is a fantastic industry to work in.”