Fran Minogue: ‘2020 could be seen as the lost year – but look what we found’
By 
Fran Minogue2021-04-08T05:30:00
A year ago almost to the day, I wrote an article exploring how retail chief executives were grappling with the challenges of Covid-19 and starting to plan for a post-pandemic world.
Some people are calling 2020 the lost year, but look what we found… greater empathy, community, purpose, engagement, productivity and less bureaucracy, hierarchy and rules.
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