The best retailers, including those honoured by this year’s Retail Week Awards sponsored by Salesforce, have not been waiting, hoping or praying for a reprieve. They have been listening, acting, innovating and evolving in ways that are making them fitter and more agile businesses, better equipped to meet the needs of an increasingly demanding consumer, whatever is thrown at them.

Tesco, under the stewardship of the winner of this year’s AlixPartners Outstanding Contribution to Retail Award, Dave Lewis, epitomises exactly that.

Lewis has put the customers back where they belong – at the heart of the Tesco business – and the supermarket giant is reaping the rewards.