Q&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail
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By George Arnett28 May 2025
Source: Zendesk
Zendesk is one of the world’s leading customer service platforms, currently wielded by major UK retailers including Tesco, Next and Lush.
With labour costs increasing and generative AI features improving, much has been made of the potential for AI to help retailers increase automation, improve customer experiences and ultimately bolster their margins.
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