‘Store staff are now fulfilment experts, customer service agents and ecomm specialists’

Amazon Books, NYC

Source: Shutterstock

Despite headlines touting the end of bricks-and-mortar retail in the era of ecommerce, earlier this year it was reported that Amazon - one of the world’s biggest retailers – plans to open a department store.

That is some of the greatest evidence suggesting physical retail is not dead.

 

Already have an account?

Want to read more?

Register for LIMITED guest access

Register now

Get premium access

£5 A MONTH for 3 months

Subscribe now