All Pets at Home articles – Page 16
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OpinionRetail surgery: What is an emotionally-driven loyalty programme?
Many of today’s customer loyalty programmes are centred on earning points through purchases. However, a more engaging method, termed “emotional loyalty”, is beginning to emerge.
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OpinionComment: McColl’s must highlight its USP in competitive market
Convenience store specialist McColl’s has joined retailers including Ao.com, Poundland and Pets at Home with its ambition to float on the stock market.
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OpinionComment: Use social media to turn customers into advocates
Truly customer-centric retailers are thin on the ground. An exception is Ao.com (formerly Appliances Online).
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OpinionComment: Occa aims to emulate Asos
While big retailers that are likely to attract big valuations rush to market, there’s action at the other end of the scale too.
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OpinionComment: Will 2014 see the return of the retail IPO?
The past few months have seen a string of retailers hint at the possibility of an Initial Public Offering (IPO) in 2014.
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NewsCustomers object to use of their data by retailers
Shoppers have warned retailers off using mobile and bank data as worries over big brother-style intrusion into personal information mounts.
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AnalysisAnalysis: How weather impacts supply chain fulfilment
Unpredictable weather is adding risk for supply chain heads. Jon Severs finds out how retailers are responding to unexpected weather conditions and the methods they are using to forecast demand.
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AnalysisAnalysis: How portcentric distribution is transforming supply chains
For some retailers, portcentric distribution is an appealing option with leading names such as Marks & Spencer, Asda and Tesco fully committed to the model, while others are adopting it on a short-term trial basis for seasonal lines. Simon Jack analyses its pros and cons.
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NewsBonmarché to float next week as retail IPOs gather pace
Bonmarché is poised to list on the AIM stock exchange next week as a flurry of retailers seek to take advantage of the City’s growing appetite for offerings from the sector.
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NewsPets at Home hires investment bankers as it plots float
Pets at Home is the latest retailer gearing up to float on the stock market after it hired investment banks to lead a £1.5bn listing.
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OpinionComment: Seamless customer service is key to retail loyalty
For retailers, these are times of continuing dramatic change. Happily, another constant factor is the quality of the people we employ.
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AnalysisAnalysis: Prime and secondary rents are transforming retail parks
Polarisation remains the theme for retail parks, as prime rents hold up and secondary rents are on a downward trajectory, finds Mark Faithfull.
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NewsDogs show off fur coats for Pets At Home's alternative fashion week
London Fashion Week attracted all the top fashion names this season - Burberry, Tom Ford and…Pets At Home.
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OpinionComment: Old-fashioned customer service goes a long way in retail
The battle between online and multichannel retailers shows no sign of abating, despite the Government seemingly dismissing the call for an online sales tax.
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AnalysisUsing bank data in targeted offers: What do retailers need to know?
Several retailers have signed up to a bank data-driven marketing service. Retail Week takes a closer look.
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NewsPets at Home profits surge after a focus on customers and services
Pets at Home has broken the £100m EBITDA barrier for the first time after focusing on service and its customer offer.
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GalleryStore gallery: Pets at Home brings stores to life
Pets at Home has a specialist offer, a service-led proposition and a ‘free zoo’ to entice shoppers. John Ryan visits the Friern Barnet store.
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AnalysisThe pets market: What do retailers need to know?
Competition in the growing pets market is likely to step up as etailer Ocado launches a standalone site.
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AnalysisAt a glance: The UK pets retail market
As Ocado readies itself for an assault on the pet market with the launch of ecommerce site Fetch next month, Retail Week takes a look at this growing sector.
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AnalysisAnalysis: Who is Pets At Home's new acquisition, veterinary practice Vets4Pets?
Veterinary firm Vets4Pets is set for growth after Retail Week revealed yesterday it had been bought by specialist retailer Pets At Home.
