All Pets at Home articles – Page 3
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AnalysisPM for a day: What M&S, Co-op and AO’s leaders would do in the top job
As Rishi Sunak and Liz Truss challenge each other for leadership of the Conservative Party and the country, all eyes are on them for solutions to pressing problems such as the cost-of-living crisis.
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NewsPets at Home sales rise driven by loyalty scheme and subscriptions
Pets at Home has posted an uplift in sales as it continues to attract new customers to its loyalty and subscription propositions.
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AnalysisWinning the war for talent: How to attract and retain the workforce of the future
With staff shortages widespread across the sector, the Great Resignation far from over and the cost-of-living crisis only just beginning to play out, retail has reached an inflection point when it comes to its workforce.
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InterviewTop dog bows out: Pets at Home’s Peter Pritchard on resilience, inspiration and agility
Before stepping down as chief executive of Pets at Home, Peter Pritchard chats to Retail Week about the highs and lows of running a specialist business, and how inspiration can come from anywhere
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NewsPets at Home profits surge as sales climb bolstered by record new customer numbers
Pets at Home reported a jump in full-year profits and sales as outgoing boss Peter Pritchard as the retailer is ’well placed to accelerate our growth in market share’.
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AnalysisTracker: Retail reacts to Russia’s invasion of Ukraine
Retail Week rounds up the actions being taken by retailers in response to Russia’s invasion of Ukraine. Last updated March 29, 2022.
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AnalysisHow 10 leading retailers and brands are breaking biases this IWD
This International Women’s Day (IWD) is a celebration of how to collectively #BreakTheBias. Retail and industry executives including Tesco, New Look, Sainsbury’s, The Body Shop, Fujitsu and Retail Trust reflect on the steps they are taking to challenge stereotypes and stamp out inequality.
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AnalysisProfile: Pets at Home’s new top dog Lyssa McGowan
Pets at Home’s new chief executive appointment came as a shock as she was a name few in the sector were familiar with. What could Lyssa McGowan bring to the role to drive the business to the next level?
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NewsPets at Home appoints Sky UK exec as new CEO
Pets at Home has appointed Sky UK chief consumer officer Lyssa McGowan as its new chief executive.
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Opinion‘The era of Covid-forgiveness is over – retail must put service at the top of the agenda’
Shoppers were willing to put up with lower standards of service while they and the retailers they relied on navigated the health emergency. But now, as conditions normalise, they expect better. Good service will increasingly characterise retail success but a poor experience will be punished, argues Luke Tugby.
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DataRanking: The top 20 companies bossing customer service
The Institute of Customer Service has released data ranking the top companies in the UK for customer service. Retail Week explores what the sector could learn from these businesses.
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NewsPets at Home Christmas sales climb as it heads for ‘record year’
Pets at Home sales increased across all its divisions across the golden quarter, as CEO Peter Pritchard says the retailer is “firmly on track” for a year of record sales and profit growth.
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AnalysisAnalysis: Are chief people and HR officers retail’s CEOs in waiting?
Recently appointed CEOs for retailers ranging from Chanel to Greggs have come from a people-focused background. Could the HR department be the proving ground for more future leaders as retailers assess their culture and strategy post-pandemic?
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Future LeadersM&S, Kingfisher and Lidl back major retail I&D programme
Fifteen major retailers and brands have joined forces with Be Inspired, Retail Week’s six-year-old diversity initiative to promote inclusivity across the industry in 2022 and beyond.
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AnalysisThe great head office debate – is your HQ better than the kitchen table?
Traditional ideas about the workplace have been turned upside down as working from home remains commonplace
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Retail VoiceSecret shopper: How five of the UK’s most innovative loyalty schemes are winning customer spend
What makes a loyalty programme genuinely pioneering and rewarding for customers? Reporter Nick Hughes went undercover for Retail Week to reveal their secrets.
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AnalysisWho are retail’s next CEOs?
Retail Week speaks to a panel of industry experts to determine which executives will be in charge of the UK’s biggest retailers in the next five years.
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NewsPets at Home to roll out two-hour home delivery
Pets at Home has become the latest retailer to run a successful trial of same-day home delivery.
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NewsPets at Home profits surge as pet ownership boom gathers pace
Pets at Home has reported a rise in half-year profits after “stronger than expected” growth in pet ownership boosted sales.
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NewsPets at Home boss Peter Pritchard to step down next year
Pets at Home chief executive Peter Pritchard will stand down from his role next May, with a search for his successor underway.