All Retail Voice articles – Page 3
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Retail Voice
Beyond the price tag: winning loyalty from younger shoppers
When it comes to boosting long-term loyalty among younger shoppers, it’s not all about promotions and pricing, as American Express’ Dan Edelman explains
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Retail Voice
How should we lead retail businesses in a post-pandemic world?
In an ever-evolving market, the Retail Trust’s Chris Brook-Carter looks at the new responsibilities leaders have today when it comes to the wellbeing of their workforce
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Retail Voice
Retail success starts with empowered staff
‘Put the customer at the centre of your business‚ they say, but Maze’s Mark Rice believes success starts with your employees as without them, there can be no customer satisfaction or retail growth
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Retail Voice
What is really driving in-store spending?
As retailers prepare for their busiest time of year, Elavon Europe’s Michael Bosshammer examines consumers’ main motivations to spend
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Retail Voice
Four ways to deliver for customers during peak season
With the pressure now on across the sector to deliver the most successful Christmas possible, nShift’s Lars Dige Pedersen examines four ways retailers can excel when it comes to the last mile.
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Retail Voice
Why reducing food waste is an untapped silver bullet
With plans for mandatory food waste reporting now discarded by the government, Olio’s Tessa Clarke examines why it could be the solution hiding in plain sight
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Retail Voice
The changing face of loyalty – building brand advocates
Building sustained customer loyalty is the holy grail for any retail brand. It gives a compelling and continued competitive advantage, yet it’s also notoriously elusive and can be easily lost, says American Express’ Dan Edelman
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Retail Voice
Can we still afford for the customer to always be right?
It’s a truth universally experienced in the retail business but so rarely discussed: delivering an outstanding quality of customer experience can’t come at any price, says Colin Gittens at Arvato CRM Solutions
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Retail Voice
Dear marketer, don’t shoot an arrow in the dark
The lack of relevant focus and in-depth data around consumer food habits and preferences is costing retailers and brands in the F&B sector unparalleled lost opportunities each year. Vinhood looks at how to collect the right data points
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Retail Voice
Sustainable fashion: five key trends
From second-hand markets to de-influencing, Gowling WLG’s Jocelyn Paulley takes a look at five key trends that are shaping the sustainable fashion world.
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Retail Voice
The next retail battleground: seeking ‘share of life’ over ‘share of wallet’
Creating the best customer experience is essential to building profitability and loyalty. So what should ecommerce and multichannel retailers do when there appears to be a tension between giving the customer what they want and doing what is best for profit? nShift’s Lars Dige Pedersen explores.
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Retail Voice
More workers are asking retailers for mental health support – how should the industry respond?
As wellbeing rises to the top of boardroom agendas, Retail Trust’s Chris Brook-Carter questions what the industry is doing to support mental health.
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Retail Voice
Three ways to find effective future leaders
With top-tier positions at retailers becoming increasingly complex and challenging to fill, Christof Hirsch explores how retailers can find leaders taking capable of taking on such a role
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Retail Voice
Golden rules for the golden quarter: Adding retail media to your marketing mix
Temperatures might be soaring across Europe, but Christmas bells are already ringing for many brands. The golden quarter is fast approaching and Analytic Partners believes the one wish retailers should not miss from their lists this season is retail media
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Retail Voice
Four questions to kickstart a long-term vision for leadership succession
When it comes to the future of retail, leadership succession planning should be top of the agenda. Spencer Stuart’s Courtney Hardart examines the four key questions to consider as part of this
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Retail Voice
Six trends retailers should continue watching across the next six months
From spending on experiences to an abundance of payment options, Mastercard examines six of the biggest consumer trends retailers should be focused on for the rest of the year
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Retail Voice
How empathy and empowerment can transform the frontline experience
From disgruntled consumers to high-pressured, busy environments, customer-facing roles in retail often bear the brunt of the more challenging aspects of the industry. Workday’s Laurent Homeyer examines five ways retail leaders can enhance the front-line experience.
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Retail Voice
The retail industry’s escalating wellbeing crisis
Retailers need to understand how their people are really feeling to create happier and healthier workforces, says Retail Trust’s Chris Brook-Carter.
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Retail Voice
How ESG can boost employee engagement
ESG factors are changing the retail industry, and offer a solution to labour shortages and employee retention challenges, says Datamaran. In this competitive market, where workers seek purpose as well as remuneration, retailers can use ESG initiatives to attract and retain talent
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Retail Voice
Retail needs better ESG reporting
Talking the talk on sustainability isn’t enough, says Informatica’s Vita Berneburg, retail needs to be doing more when it comes to reporting on environmental, social and governance