Retail Voice – Page 20
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Retail Voice
Is personalisation a passing fad or a customer essential?
OKI Europe follows the rise of personalisation and questions whether it delivers value for both retailers and consumers.
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Retail Voice
Digital trends for bricks and mortar in 2020
Integrating new technologies and types of digital signage in store is essential for competing with other retailers, says Integrated Systems Europe (ISE).
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Retail Voice
Operations 2.0 is coming – are retailers ready?
As collaboration between human workers and intelligent technology ramps up, Cognizant explores how retailers can reimagine their operations in 2020.
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Retail Voice
How retailers can provide personalised in-store experiences
As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.
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Retail Voice
What consumers want from delivery in 2020
Convenience and control will be the dominant delivery trends next year, with time-pressed consumers more likely to spend with retailers who are able to meet these needs.
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Retail Voice
How to succeed in the experience economy
While upskilling staff is the top in-store investment priority for 38% of retailers in the UK, France and Italy over the next three years, they also acknowledge the need for investment in other areas.
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Retail Voice
Customer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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Retail Voice
What the Costcutter and Uber Eats tie-up means for delivery
The Costcutter and Uber Eats partnership is providing the hyper-convenience meant to make communities’ lives easier and is a sign of things to come.
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Retail Voice
Data: a brand’s most important toolkit
Valitor explains how retailers can stay ahead of the game by leveraging data to understand real customer personas.
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Retail Voice
Four ways digital will enhance the store of the future
After attending Cisco’s Experience the Future of Retail event in Leeds, Retail Week details four ways technology can drive the store to the next level.
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Retail Voice
The A-Z of international ecommerce
Amazon, Asos, Boohoo, Gymshark and Paul Valentine are setting the standard for retailers to follow in borderless commerce.
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Retail Voice
Ship-from-store: are retailers missing a trick?
The much-maligned retail store has defied the naysayers who said it had lost its footing in the digital age, and ship-from-store could prove just how wrong they really were.
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Retail Voice
Understanding the customer mindset online
Conversity’s Sarah Cameron explains how retailers need to combine personalisation with real-time data to appear more human online.
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Retail Voice
Three new rules to stay relevant
EY’s Silvia Rindone explains the new principles retailers need to be adhering to in order to get ahead in the changeable retail landscape.
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Retail Voice
Christmas trading will be tricky, but opportunities abound
With Christmas trading now under way, PwC’s Lisa Hooker details her predictions of this year’s consumer shopping trends.
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Retail Voice
Customer experience: five ways it will change in 2020
As we approach a new decade, the world is primed for change.
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Retail Voice
How to use payment solutions to increase consumer loyalty
Andy Harding, managing director of Openpay, explains how retailers can tap into customers’ desires for more transparent payment solutions in order to grow consumer trust and loyalty, and increase responsible spending.
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Retail Voice
Upskilling staff is retailers’ top priority
As shopping habits and consumer expectations change, Aptos asks retailers how they are planning for the store of the future.
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Retail Voice
What is ‘purpose’ and is it worth it?
The dictionary definition of ‘purpose’ reads: ‘The reason for which something is done or created, or for which something exists.’
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Retail Voice
Customers are a disruptive force in retail, so disrupt back
Buying behaviour has changed. Oli Freestone, head of institute at Capita, discusses some of the big shifts and what they mean for retailers looking to win market share.