All Retail Week Live articles – Page 14
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Analysis
Oracle Retail Week Awards: Ao.com sets new standard in customer care
Appliance etailer Ao.com has created a company culture based on customer service, winning it the Serco Customer Service Initiative of the Year Award.
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Analysis
Oracle Retail Week Awards: From multichannel to ads, John Lewis stands out
John Lewis wins both the Postcode Anywhere Multichannel Retailer of the Year and the Nasa Marketing/Advertising Campaign of the Year.
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News
Retail Week Live: 'Omnichannel will trump pure-play', says John Lewis boss Andy Street
John Lewis boss Andy Street believes omnichannel retail will win out over pureplay as shoppers seek to interact with brands across a range of touchpoints.
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News
Retail Week Live: Retailers are yet to get under the skin of technology
The majority of retailers are not implementing technology despite so much noise about it, said Kiddicare founder Scott Weavers-Wright.
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News
Retail Week Live: Expand product choice but stay true to the brand, advise panel
Retail Week Live panel focuses in on choice and projecting a strong brand image as key to winning customers.
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News
Retail Week Live: 'Innovation is critical', says Argos digital director Bertrand Bodson
Argos digital director Bertrand Bodson has said trialling innovations is critical in retail.
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News
Retail Week Live: Shop Direct ramps up testing to boost sales, says boss Baldock
Shop Direct is ramping up testing as it seeks to use its “treasure trove” of data to boost sales, boss Alex Baldock told Retail Week Live.
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News
Retail Week Live: Game claims expert data analysts are integral to growth
Getting the right experts to analyse customer data is key for good performance and growth, says Game insight and reward director Fred Prego.
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News
Retail Week Live: Tech firms in talks to launch interactive fitting rooms in UK
Microsoft and Accenture are in talks with British retailers to launch their connected changing rooms concept ‘as soon as possible’.
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News
Retail Week Live: Bricks-and-mortar retailers have edge over pure-plays, says Hointer boss
With the right technology, retailers can exploit their network of stores to gain the upper hand over pure-plays, says US store boss.
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News
Retail Week Live: Big brands don't need to pay Google, says Vente-Privee founder
Vente-Privee founder Jacques-Antoine Granjon insisted that big brands don’t need to pay Google to drive traffic.
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News
Retail Week Live: Jigsaw's Mayfair store to host artists and exhibitions alongside retail offer
The new Jigsaw Mayfair flagship store will be a ‘meeting place’ for the West End, hosting artists and exhibitions and a leisure offer alongside retail.
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News
Retail Week Live: Vouchering jeopardises brand integrity, warns Asda customer insight boss
Vouchering jeopardises your brand integrity, said Asda head customer insight and pricing Alex Chruszcz.
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News
Retail Week Live: Kiddicare founder speaks out on day Morrisons puts business up for sale
Kiddicare founder Scott Weavers-Wright speaks out on the day Morrisons puts the business up for sale.
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News
Retail Week Live: Wearables are coming as peripheries to existing devices, says Google MD
Google managing director Dan Cobley reveals what the future holds for wearable technology and the possibilities for retail.
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Analysis
Retail Week Live: Day two in pictures
Photos from day two at Retail Week Live, including Ocado’s Tim Steiner, Google’s Dan Cobley and GDR’s Kate Ancketill and Jigsaw’s Peter Ruis.
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News
Retail Week Live: Ocado boss expects Amazon to be its biggest future threat
Amazon, not Tesco, will be Ocado’s biggest threat in 20 years’ time says boss Tim Steiner as he insisted Morrisons has not missed the boat online.
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News
Retail Week Live: Getting basics right isn't enough, shoppers want to be entertained
Getting the retail basics right is no longer enough, retailers “also have to do the frills” to create an experiential shopping environment.
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News
Retail Week Live: Students should train to plug retail skills gap, says Paphitis
Students need to train for the right qualifications to plug the skills gaps in retail, said Theo Paphitis.
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Analysis
Retail Week Live: Industry failing to attract young people to retail
Kingfisher’s Liz Bell says a failure to attract young people to a career in retail is down to retailers not conveying the passion they feel for their job.