All Retail Week Live articles – Page 17
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Analysis
Video: Research the key to overseas expansion, retailers told
Retailers looking to break into international markets must do their homework before they make a major financial commitment, delegates at Retail Week Live have been told.
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News
Retail Week Live: Adapt more for local markets, says Cath Kidston
A greater understanding of product with local relevance is key to international success, Cath Kidston chief executive Kenny Wilson told delegates at Retail Week Live.
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Analysis
Video: Customer service critical to specialist retailers' survival, says Dixons' Seb James
The overhaul of Dixons’ dismal customer service reputation has been critical in turning around the fortunes of the electricals retailer, delegates at Retail Week Live heard.
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Analysis
Video: Apple was a learning curve, says John Browett
John Browett, chief executive of Monsoon Accessorize, said his time at Apple was a huge learning curve in his career, speaking at Retail Week Live.
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Analysis
Video: "Customers are bored with austerity – give them something exciting", says Ann Summers boss
Ann Summers chief executive Jacqueline Gold has challenged retailers to stop focusing on austerity in their marketing communications.
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Gallery
In pictures: Retailers show their support for Fair Rates for Retail
Retailers have shown their support for Retail Week’s Fair Rates for Retail campaign during Retail Week Live.
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Gallery
In pictures: Day two at Retail Week Live 2013
Photos from day two at Retail Week Live including Mary Portas, John Walden, Jacqueline Gold and Sebastian James.
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Analysis
Video: Retail bosses highlight retail skills shortage
Finding talented staff across retail has become more difficult in the last 18 months, retail bosses said at Retail Week Live today.
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Analysis
Video: Coles' Stuart Machin at Retail Week Live
Keener pricing and better value has been key to the turnaround of Coles, the Australian retailer, according to its store development and operations director Stuart Machin
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News
Retail Week Live: Combine physical, human and digital elements in retail says Fitch
Retailers must combine the physical, human and digital elements of retailing in order to edge ahead of their competitors, the strategy director of branding agency Fitch said at Retail Week Live today.
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Analysis
Video: Retailers should emphasise trust as well as develop online says Maplin chief
Retailers should put as much emphasis on relationships and trust as they do on online development, according to Maplin chief executive John Cleland.
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News
Retail Week Live: M&S 'delighted' with Cheshire Oaks performance
Marks & Spencer head of new channels Benjy Meyer said the retailer is “delighted” with the performance of the technology in is multichannel showcase store in Cheshire Oaks.
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News
Retail Week Live: Retailers should shout about staff skills, say Pets At Home
Specialist retailers should employ staff with specialist knowledge, according to the people director of Pets At Home, Ryan Cheyne.
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Analysis
Video: Retailers should not fear poor reviews, says Kiddicare boss
Retailers should not be afraid of publishing negative consumer reviews online, according to Kiddicare chief executive Scott Weavers-Wright.
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News
Retail Week Live: Role of stores will change dramatically
The role of stores will change dramatically in the future, retailers at Retail Week Live said today.
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Analysis
Video: Debenhams' Cristofoli - ‘Anonymous’ consumers demanding better service
The growth of “digital anonymity” is presenting a whole new set of customer services challenges to retailers, according to Debenhams’ marketing director.
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News
Retail Week Live: Retailers must understand the omnichannel customer journey
Understanding the customer journey is one of the biggest challenges facing retailers as they strive to become omnichannel, according to a panel at Retail Week Live.
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News
Retail Week Live: Better insight needed to boost loyalty
Retailers have to work harder to get customer insight right, delegates at Retail Week Live have heard.
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Gallery
In pictures: Day one at Retail Week Live 2013
Photos from day one at Retail Week Live including Vince Cable, Chris Brook-Carter and Asda boss Andy Clarke.
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Analysis
Video: Consumer power will drive change in retail
The growing power of the consumer will change the world of retailing in the second half of the decade, Retail Week Live delegates have been told.