All Sainsbury's articles – Page 3
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Opinion‘Under new management, customer complaints are music to the ears at Morrisons’
It was Microsoft tycoon Bill Gates who said “your most unhappy customers are your greatest source of learning” – now Morrisons seems to be taking the same view.
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AnalysisTech meltdowns: what can retailers learn from Sainsbury’s, Tesco and Greggs’ woes?
After Greggs became the fourth major business in the UK to face disruptions due to IT issues in less than a week, what can retailers do differently to avoid such issues in the future?
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NewsSainsbury’s boss apologises after deliveries cancelled over tech issues
Sainsbury’s boss Simon Roberts has been forced to apologise to customers after the supermarket giant had to cancel thousands of online deliveries due to technical issues.
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AnalysisRevealed: What shoppers really think about supermarket loyalty schemes
Supermarkets have flooded the market with next-generation loyalty schemes to give back to their customers – but do shoppers actually think of them as a reward? And after speculation about their value, do they trust that the prices they see are genuine?
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NewsSainsbury’s slashes baby milk prices
Sainsbury’s has confirmed it is slashing prices on some of its baby milk products from tomorrow.
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InterviewRetail Leader of the Year: How Sainsbury’s CEO Simon Roberts mixed tradition with innovation
As Sainsbury’s chief executive Simon Roberts wins the Salesforce Retail Leader of the Year Award, we meet the man who arrested the supermarket giant’s slumping market share and guided it through Covid and the cost-of-living crisis by putting food back at the heart of the business
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NewsJudith McKenna and Simon Roberts honoured at Retail Week Awards
Walmart legend Judith McKenna and Sainsbury’s boss Simon Roberts have both taken home personal honours at the 2024 Retail Week Awards.
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NewsSainsbury’s axes 1,500 jobs in ‘difficult but necessary’ decision
Sainsbury’s is consulting on 1,500 job cuts as it seeks to “save and invest” to provide customers with more “great value, quality and service”.
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NewsSainsbury’s and Costa Coffee to open in-store cafes
Sainsbury’s and Costa Coffee have announced a partnership to open 11 new in-store cafes in 2024.
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NewsUK consumers face potential Red Sea tea shortages
British consumers could face shortages of black tea products in supermarkets as the unrest in the Red Sea continues.
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DataRanking: The top 30 biggest retailers in the UK and where they’ll be in three years
Asos gets the boot, the discounters hit peak growth, Shein soars and more in our annual ranking of the 30 biggest UK retailers and where they’ll be in three years
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AnalysisWhat ‘Next Level’ Sainsbury’s means for your 2027 shopping trip
In 2024, Sainsbury’s boss Simon Roberts doubled down on his ‘food first’ strategy and outlined a host of new promises to enhance the customer experience. Put yourself in the position of a loyal Sainsbury’s shopper, how will these promises impact your shop three years into the future?
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NewsSainsbury’s unveils ‘Next Level’ strategy
Sainsbury’s has said it expects to deliver growth in profit as it puts food and Nectar card at the heart of its ”Next Level Sainsbury’s” strategy for the next three years.
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AnalysisServing looks on aisle three: how is supermarket fashion performing?
Fashion-forward shoppers are hunting for value, but supermarket brands rarely come under the spotlight. As the grocers remain laser-focused on food, Retail Week asks whether their clothing ranges are thriving or just surviving
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NewsSainsbury’s and M&S unveil fresh price pushes
Grocery giants Sainsbury’s and Marks & Spencer have today unveiled fresh investments in price as the two look to build on strong food performance over Christmas.
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NewsSainsbury’s boss backs law change to deal with spiralling retail crime
Sainsbury’s boss Simon Roberts has said that abuse and physical attacks on Sainsbury’s staff have “escalated through last year” and backed calls for changes in the law to protect shopworkers.
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Opinion‘Big changes at Sainsbury's hint at next strategic phase’
As Sainsbury’s prepares for a strategy update to the City at the start of next month, some big developments hint at what may be expected
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NewsNickolds exits Sainsbury's to become White Company CEO
Sainsbury’s has unveiled a host of changes to its operating board, the most notable being the departure of general merchandise commercial director Paula Nickolds.
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Opinion‘Christmas shows the grocers’ relentless focus on price is hurting the discounters’
While Aldi and Lidl both enjoyed their best-ever Christmases, the even stronger performance of the supermarkets shows the empire is striking back.
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NewsSainsbury’s launches EV charging business
Sainsbury’s has launched an electric vehicle (EV) charging business called Smart Charge.