All Series: Retail surgery articles – Page 19
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OpinionRetail surgery: Manufacturing faults: Are retailers liable?
A product in our stores has been recalled owing to a dangerous manufacturing fault. Are we liable for any injury claims related to the fault or does responsibility belong to the manufacturer?
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Opinion
Retail surgery: Do late payments to suppliers put me at legal risk?
Does my continued policy of late payments to suppliers put me at legal risk?
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OpinionRetail surgery: What is the attraction of ‘Britishness’ for brands and retailers?
What is the attraction of ‘Britishness’ for brands and retailers?
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OpinionRetail surgery: Employee theft: What procedures should I follow?
We have suffered significant stock and cash losses and suspect employee theft and want to dismiss those responsible. What should we do?
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OpinionRetail surgery: How do I get managers to support apprenticeship programmes?
We are introducing a programme of nationally recognised qualifications to the workforce. How can I get my middle managers on board and convince them to support their staff?
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OpinionRetail surgery: Are we required to pay the national minimum wage to interns?
We offer expenses-only internships. Are we required to pay the national minimum wage?
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OpinionRetail surgery: Can I reduce risk by introducing a franchise model?
Can we reduce the risk of a large store estate by turning company-owned stores into franchise stores?
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OpinionRetail surgery: What do I need to consider when closing stores?
We need to close some stores but are concerned about the large payments awarded to former Woolworths staff by an employment tribunal. What should we do?
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OpinionRetail surgery: How do I ensure front and back-end operations are seamlessly integrated?
Our reputation depends upon fulfilling our customers’ orders quickly and accurately. How do I ensure our front-end operations are seamlessly integrated with our fulfilment partner?
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OpinionRetail surgery: Does a strong online presence encourage customer loyalty?
To what extent is customer loyalty dependent on a strong multichannel strategy?
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OpinionRetail surgery: How can we protect our business from fake goods and counterfeiters?
We don’t have an anti-counterfeiting strategy but want to protect our business from fake goods and counterfeiters. What should we do?
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OpinionRetail surgery: Is a long-term sick employee entitled to holiday pay?
Is a long-term sick employee entitled to holiday pay?
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OpinionRetail surgery: Are celebrity endorsements value for money?
We are looking to engage a celebrity to endorse our business. What are the key considerations we need to think about to ensure we get value for money?
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OpinionRetail surgery: Contactless payment: What do consumers think?
I’m thinking about introducing contactless payment terminals in my stores. What do consumers really think of it?
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OpinionRetail surgery: What are the considerations of delivery direct from store?
I have considered introducing the dispatch of stock from our stores to customers. What should I be thinking about?
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OpinionRetail surgery: What do consumers want from digital e-vouchers?
What do consumers want from digital e-gift cards and e-vouchers, and as a retailer how can we ensure we are meeting those needs?
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OpinionRetail surgery: Can click and collect be included in like-for-like sales?
A growing percentage of our web sales are click and collect. Can we include them in our like-for-like sales figures?
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OpinionRetail surgery: How can I support my staff who are under financial pressure?
I recognise my staff are under financial pressure with rising household bills, but how can I support them without being able to offer inflation-busting pay rises?
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OpinionWith no marketing budget in place and major events in 2012, how can I stand out?
I don’t have the budget for above the line campaigns, but with the Olympics and the Diamond Jubilee this year, what can I do to stand out?
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OpinionRetail surgery: How can I stop employees misusing social media?
What steps should retailers take to tackle the misuse of social media by their employees?