All Series: Retail surgery articles – Page 30
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OpinionRetail surgery: Competitive voucher codes
Why aren’t the voucher codes we send out being used as much as the ones our competitors create?
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OpinionRetail surgery: Preventing staff taking corporate and customer information when they leave
How can I prevent staff from taking corporate and customer information with them when they leave the business?
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OpinionRetail surgery: Renewing leases when a landlord goes into administration
One of our landlords has gone into administration. Will we still be able to renew our leases?
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OpinionRetail surgery: Freight trains and supply chains
Our competitors are using freight trains to move stock. Would it benefit my supply chain?
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OpinionRetail surgery: Getting the best return on suppliers’ promotion money
How can we get the best return on the money suppliers give us to run promotions?
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Opinion
Retail surgery: Protect your online brand name
How can I protect my brand when it comes to website domain names?
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OpinionRetail surgery: Ensure your customers accept your terms and conditions
How can I make sure customers accept our terms and conditions when they buy from us?
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OpinionRetail surgery: Ensuring minimum disruption during the postal strikes
The Royal Mail strikes will severely affect our online fulfilment. How can we keep track of everything and ensure minimum disruption?
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OpinionRetail surgery: Ensuring online shopping carts cope at Christmas
We lost business last year in the run-up to Christmas because our shopping cart couldn’t cope with the traffic spike. How can we prevent this happening?
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OpinionRetail surgery: Disposing of old computers safely
We are replacing all the computers in the back offices of our stores. How can we dispose of the old ones in a safe and secure manner?
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OpinionRetail surgery: Assessing beginners to retail
Since the recession began, we have had a lot of people applying for positions in our stores who have never worked in retail. How can we tell if they would work well in our industry?
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OpinionRetail surgery: Voice recognition systems
Customers complain about the voice recognition system they must use to contact our call centre. We introduced it to improve customer experience – where are we going wrong?
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OpinionRetail surgery: Ensuring CCTV evidence can be used in court
We have CCTV in our stores and use it to detect theft. How can we ensure that the evidence we collect can be used in court?
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OpinionRetail surgery: How can our team fight the threat of a nearby competitor?
A competitor is opening near my branch. How can our team best prepare to fight off the threat they pose?
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OpinionRetail surgery: Ensuring customers can pass online CAPTCHA tests
We ask that customers complete a CAPTCHA test when they sign up for our website. How can we make sure that it is a test they can pass?
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OpinionRetail surgery: The Carbon Trust’s energy bill cutting plans
I’ve heard that the Carbon Trust is offering to help small and medium-sized retailers cut their energy bills. Can you tell me more about what it involves?
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OpinionRetail surgery: Liability for rent on assigned leases
I assigned my shop lease to a tenant over five years ago. The landlord has now demanded rent from me because that tenant is insolvent. Can it do this?
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OpinionRetail surgery: Launching a US website
We are looking into launching a US website. Should we dispatch orders from our UK distribution centre or set up locally?
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OpinionRetail surgery: Reducing the risk of employee discrimination claims
How can we reduce the risk of employees bringing discrimination claims against us?
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OpinionRetail surgery: Selecting customer survey questions
We want to conduct customer surveys to get feedback on where we are going wrong in stores. What kind of questions do I need to ask to get the most useful responses?