Fortnum & Mason CTO reveals progress of retailer’s digital transformation journey
Jon Weg has said the department store business wants to empower colleagues to “provide an even more exceptional level of service” supported by tech and data.
Fortnum & Mason’s chief transformation officer Jon Weg has spoken about how crucial staff have been in supporting the retailer’s shift to digital over the past 20 months, ahead of his appearance at Retail Week’s free Tech Week virtual masterclass on November 4.
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