All Technology articles
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Retail Voice
Empowering retail: How consumer choice is reshaping global payments
In the ever-evolving world of retail, Worldpay’s 2024 Global Payments Report reveals a transformative shift where consumer choice is not just influencing but dictating the future of commerce
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News
Frasers launches new digital platform in 'first-of-its-kind' investment
Frasers Group, which owns Sports Direct and Flannels, has announced a group-wide overhaul of its digital infrastructure as it invests “to improve the efficiency of its retail operations and the ecommerce experience for customers across its sports, premium, and luxury brands”.
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News
Amazon to build new multimillion-pound UK warehouse
Amazon is set to build a new £500m fulfilment centre in the East Midlands, creating a mass of new jobs.
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Innovation of the Week
Walmart trials ecommerce in the metaverse on Roblox
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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News
Apple profits and revenue decline as demand for iPhone weakens
Apple has posted a decline in profits and revenue as sales of products, in particular iPhones, dropped.
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Opinion
'Gen-AI boom has come at exactly the right time for Amazon'
Amazon chief executive Andy Jassy emphasised to analysts on its quarterly investor call the huge opportunity that generative AI (Gen-AI) will bring to its business: “I don’t know if any of us have seen a possibility like this in technology in a really long time, for sure, since the cloud, perhaps since the internet.”
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News
Amazon sales surge driven by AI and advertising
Amazon has posted a surge in sales during its first quarter, helped by the appeal and success of its AI and advertising capabilities.
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Opinion
‘Retail pay is rising at record levels – something’s got to give’
The investment case for technology increasingly stands up because people are becoming more expensive, observes Fran Minogue
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Analysis
AI, customer experience and dream teams – the key talking points from Paris
As more than 800 retail leaders from around the world gathered to inspire and be inspired at WRC 2024, Retail Week highlights some of the key takeaways from the congress in Paris
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Opinion
‘As Vinted dominates pre-loved fashion, are retailers missing a trick?’
Earlier this month, eBay scrapped seller fees on consumer-to-consumer fashion and it’s no wonder – the secondhand market for clothing is soaring. But there is one problem for established players such as eBay and Depop: the exodus of customers switching to Vinted
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Innovation of the Week
Amazon unveils latest tech advances aimed at ‘actively supporting employees’
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team. Every week, we will bring you new ideas and case studies that link to the trends in our Retail Horizon 2024 reports – across consumer, technology, sustainability, and economy, policy and industry.
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News
TikTok Shop UK launches preowned luxury category
TikTok Shop UK has launched a preowned luxury fashion category where shoppers can browse through big brands added to the platform.
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Retail Voice
The four ingredients of a great delivery strategy
From scalability to agility, nShift’s Mattias Gredenhag examines the four must-haves retailers need to consider when it comes to delivery
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News
BP to roll out body cameras at stores with ‘higher levels of crime’
BP has said it is continuing to invest in the security of its retail staff through the rollout of body-worn cameras in stores facing “higher levels of abuse and crime”.
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News
Alibaba launches business academy for female entrepreneurs in Europe
Alibaba.com has launched its Academy for Women Entrepreneurs (AWE) in Europe to champion gender equality and female entrepreneurship.
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News
Morrisons launches AI-based loyalty card feature in UK first
Morrisons is launching a new feature under its Morrisons More Card loyalty scheme which uses AI to personalise offers to each customer.
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Analysis
Is Amazon’s latest tech investment the answer to its workforce woes?
As Amazon continues to see growing strike action in the UK and abroad, Retail Week visited the Amazon Operations Innovation Lab in Vercelli, Italy, to see what it is investing in to improve its operations and the workforce.
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Analysis
Supply chain strategy: How WHSmith, Co-op and Inditex found their missing links
Third-party tie-ups are a central part of the modern retail supply chain and are only becoming more strategic. In this exclusive excerpt from Retail Week’s Supply Chain 2025 report, discover how some of the country’s biggest retailers are collaborating to improve operations
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News
Amazon to invest £600m in European robotics and AI over five years
Amazon has announced it will invest €700m (£600m) across its European fulfilment centre network between 2019 and 2024 to enable robotics and AI-powered technologies.
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News
M&S teams up with HSBC to enhance digital customer experience
Marks & Spencer’s banking arm has struck a new deal with HSBC to bring together digital payments and loyalty and create a more personalised experience for customers.