All Timpson articles
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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AnalysisSecond chances: will hiring ex-offenders ever be mainstream in retail?
Multiple high street retailers are scaling up recruitment programmes that proactively recruit from the pool of 14 million people in the UK with a criminal record.
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NewsJohn Lewis has partnered with Timpson on a repair service
Customers at John Lewis will be able to give clothing, accessories and homeware pieces a new lease of life via a new in-store repair service in partnership with Timpson.
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NewsKey-cutting and shoe repair CEO is taking on the role of prisons minister
The boss of key-cutting and shoe-repair specialist Timpson has been named minister of state for prisons, parole and probation by new prime minister Keir Starmer.
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DataData: The 15 most improved retailers for gender pay equality 2022
Retail Week ranks the top-performing and most improved retailers for gender pay equality this year.
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DataRanking: The top 20 companies bossing customer service
The Institute of Customer Service has released data ranking the top companies in the UK for customer service. Retail Week explores what the sector could learn from these businesses.
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VideoFace time: James Timpson on why he gives ex-prisoners a second chance
From free suit cleaning for unemployed people going to job interviews to helping colleagues set up bank accounts and grants for education, shoe repair specialist Timpson is famous for its progressive approach. But the retailer is perhaps best known for its recruitment of ex-offenders.
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NewsJohn Lewis and Greggs prepare to reopen stores as lockdown eases
Department store business John Lewis is making plans to reopen stores next month as other retailers also move out of the coronavirus lockdown.
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NewsCoronavirus: Primark, John Lewis and Timpson all close stores
High street fashion giant Primark, department store chain John Lewis and shoe repair specialist Timpson all shuttered stores over the weekend in response to the burgeoning coronavirus epidemic.
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AnalysisAnalysis: How are retailers protecting staff during the coronavirus outbreak?
As the government takes increasingly stringent action to combat the ongoing coronavirus outbreak, retail staff have found themselves on the front line in the face of panic buying and contagion fears.
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OpinionLeader: Retail’s star can’t only shine at Christmas
In a few days, the tumult of Christmas trading will be over. The short time before the January Sales kick off – in-store at least – brings a chance to reflect on the retail year gone by.
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AnalysisAnalysis: Six stores that Amazon can’t touch
Amazon may appear to be an unstoppable retail juggernaut steamrollering everything in its path, but there are some stores it still cannot touch because of their unique propositions.
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NewsTimpson boss on why unconventional hiring process fires growth
The boss of Timpson has said fostering an “upside-down management” culture and employing ex-offenders has helped fire the business to growth.
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VideoWatch: James Timpson on employing ex-offenders
Retail Activist nominee James Timpson explains why employing ex-offenders is great for business as well as society.
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News‘Predatory online pricing’ worse than rates, says Timpson
“Predatory” pricing by online retailers is a bigger problem to bricks-and-mortar retailers than business rates, Sir John Timpson has warned.
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NewsCouncils set to vie for share of £675m high street fund
The Future High Streets Fund has launched as councils are invited to bid for a share of the pot to reinvigorate their town centres.
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AnalysisAnalysis: Can Timpson's high street report set tills ringing?
Retail industry experts, led by Sir John Timpson, have released a report pushing for a “community-focused approach” to tackle the challenges facing high streets and town centres.
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VideoThe Retail Week: How will retail fare over Christmas and New Year?
The team cut through the contradictory statistics, predictions, reviews and profit warnings to gauge how retailers will perform over the holiday season.
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NewsTimpson sets out vision for future of town centres
Councils must take the lead on rejuvenating town centres, according to a new Government report led by Sir John Timpson.