All Waterstones articles – Page 2
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AnalysisFive ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
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AnalysisRetailers wary of April 12 timeframe for store reopening
Retailers have voiced disappointment that they will not be able to fully open their doors again before April 12 and concerns about the possibility of the post-lockdown timeframe changing again.
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AnalysisFavourite websites: Where retail bosses love to shop online
After a year that saw ecommerce accelerate like never before as consumers flocked online, Retail Week asks CEOs to name their favourite retail websites and tell us what they love about them.
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AnalysisThe Big Question: How should business rates be reformed?
Ahead of the Budget on March 3, the thorny issue of business rates has again hit the headlines, with a joint letter, spearheaded by Tesco, calling for a digital tax to be levied on pureplays. Retail Week asks experts what can be done to make business rates fairer?
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NewsRetail bosses demand business rates reform and online sales tax
Bosses from 18 retailers have called on chancellor Rishi Sunak to permanently cut business rates in a bid to save the high street.
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NewsWaterstones boss warns store closures loom without further rates relief
Waterstones boss James Daunt has warned that without either an extension to the business rates holiday or other reforms before April, he could be forced to close stores.
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AnalysisAnalysis: How retail fared during the most unpredictable Christmas in history
In what has been one of the most unpredictable Christmases ever, retail has still found some reasons to celebrate. Retail Week explores what a Covid Christmas looked like.
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AnalysisSmiling through tiers: Retailers pin hopes on ‘busier December’ as lockdown lifts
On Thursday, health secretary Matt Hancock rose to his feet in the House of Commons to update MPs and the country about the end of national lockdown on December 2 and a return to the tiered system of restrictions.
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AnalysisStrategic report: Kingfisher and Hotel Chocolat among retailers reimagining CX for 2021
Five senior retail leaders – from Kingfisher, Hotel Chocolat, QVC, Waterstones and Seasalt – have revealed how the pandemic-fuelled rise in online shopping has sped up their digital strategies.
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AnalysisResearch: Five leading retailers reveal their 2021 CX strategies
Leaders from Seasalt, Hotel Chocolat and more have revealed how, and where, they will be investing in customer experience to future proof their businesses for 2021 in Retail Week’s latest report.
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DataData: M&S to Monzo – the top 50 brands bossing customer experience
In the midst of the coronavirus pandemic, customer needs and behaviours have shifted rapidly in just a few months.
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AnalysisHow to make stores safe post-lockdown – and not kill the shopping experience
Since the coronavirus pandemic, socially distanced shopping is a necessity. But how can stores operate safely without impinging on experience?
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AnalysisJohn Lewis, Superdry, Lush and Waterstones on trading in retail’s new normal
After three months of shuttered doors due to the coronavirus, English non-essential retail reopened to the public on Monday. Retail Week analyses the lessons to be learnt from the first days of trading.
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NewsWaterstones books profits uplift as sales rise
Waterstones has recorded a rise in its full-year profits as sales rose, but the retailer said the lack of a ‘significant’ bestseller hampered potentially higher growth.
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NewsWaterstones posts flat Christmas after ‘nerve-wracking’ peak period
Waterstones registered flat – although better than expected – Christmas sales, chief executive James Daunt has told Retail Week.
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OpinionOpinion: Time to take a leaf out of Waterstones’ book
It seems a long time ago – some people won’t even remember it – that Amazon was simply an online bookseller.
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AnalysisAnalysis: Waterstones boss begins new chapter at Barnes & Noble
Waterstones’ owner Elliott Advisors has acquired America’s biggest bookstore Barnes & Noble and made James Daunt boss of both. Retail Week looks at how he plans to make a success of the US institution.
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NewsWaterstones owner joins race for Majestic Wine
Elliott Advisors – the investment company that owns Waterstones and most recently acquired Barnes & Noble – has made a bid for Majestic Wine.
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CartoonRetail cartoon: James Daunt's American tale
Patrick Blower’s take on Waterstones chief executive James Daunt also becoming boss at US bookseller Barnes & Noble.
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NewsBarnes & Noble snapped up by Waterstones owner
Barnes & Noble has been acquired by Waterstones’ parent company Elliott Advisors in an all-cash deal.