All Customer experience articles – Page 11
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Innovation of the Week
Innovation of the Week: Currys trials new AI robots at its Birmingham store
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Data
Ranking: Amazon, Tesco and Asda offer best customer experience, say shoppers
Amazon, Tesco and Asda have come out on top of an exclusive consumer poll asking which retailers offer the best customer experience, but Aldi isn’t far behind.
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Innovation of the Week
Innovation of the Week: Walmart soars ahead with drone deliveries
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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News
Exclusive: Marks & Spencer reshapes top digital team for next growth phase
Marks & Spencer co-chief executive Katie Bickerstaffe has “reset” her team to build on omnichannel momentum and create a more compelling customer ecosystem, Retail Week can reveal.
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Analysis
Analysis: The most unexpected retail TikTok stars of 2022
From trendy sportswear brands like Gymshark to cutting-edge tech giants like Apple, some retailers are social media naturals that grow from the moment they arrive on TikTok, whereas others have to work a little harder to win their audience.
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Analysis
Domino’s digital director lays out vision to become ‘Netflix of food’
Think Domino’s is just pizza? Think again. Nick Bamber, the digital marketing expert whose career spans roles at Asda and Missguided, is evolving the brand to become an ecommerce power player. Having already made inroads, Bamber gives a sneak peek into what’s working ahead of his special guest appearance at Retail Week’s breakfast briefing on January 24
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Retail Voice
Four ways retailers can ‘venture’ successfully
New Venturing, the process of designing, developing and delivering a new product or service beyond the core business, is an exciting proposition. Agile Retail’s’ Marcus Fox examines how retailers can create these new departures with the best chances of success
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Innovation of the Week
Innovation of the Week: Lush opens Lounge for stressed-out shoppers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Analysis
Research: Tesco, Amazon and Aldi leaders reveal 2023 customer strategies
Tesco UK chief executive Jason Tarry, Amazon UK country manager John Boumphrey and Aldi UK managing director of buying Julie Ashfield have spoken about their 2023 customer strategy in a major new Retail Week report.
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Opinion
‘In belt-tightening times, prioritising your digital business is critical’
Where should retailers invest for value that can endure beyond this economic downturn? Brian Kalms, managing director at AlixPartners, explores the priority areas
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Analysis
The Retail Inn: How brands are using hotels as a shop window
The Retail Inn: How brands are using hotels as a shop window
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Analysis
How to succeed in a permacrisis – five winning strategies for 2023
For its word of the year in 2022, the Collins English Dictionary has selected permacrisis – a term that defines “an extended period of instability and uncertainty”.
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Analysis
Strategy spotlight: Five ways Amazon is sharpening focus for profitable growth
No retailer is immune to current market pressures, not even Amazon.
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Retail Voice
Balancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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Retail Voice
The four shopper groups shaping the UK’s retail sector
Following a difficult few years for retailers, American Express’ Dan Edelman examines shoppers’ main motivations and priorities as we head into the most prosperous part of the year
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Retail Voice
Consumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years
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Video
Watch: 'BNPL is an important, growing part of our business,' says Currys credit director
Currys has doubled the size of its point-of-sale finance business over the past two years, Currys credit director David Buxton has revealed.
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Analysis
Retail Horizon 2023 - navigate disruption with our new winning strategies
Retail Week has launched its strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2023 and beyond. Retail Week data and insights director Lisa Byfield-Green explores some of the key trends set to shape the sector
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Analysis
Retail Horizon 2023 - navigate disruption with our new winning strategies
Retail Week has launched its strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2023 and beyond. Retail Week data and insights director Lisa Byfield-Green explores some of the key trends set to shape the sector
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Retail Voice
Why having an experimental mindset can reap rewards
There is much that can be said about the magic of entrepreneurship when constrained, whether that be by money, time, or both. Agile Retail’s Marcus Fox looks at how having an experimental mindset can create huge opportunities