All Customer experience articles – Page 17
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Retail VoiceFour ways to enhance your payments experience
Increasing conversion rates is a constant ambition for ecommerce retailers, with dropouts in the checkout process a particularly challenging issue to resolve. Payoneer’s Lochan Sim sets out four tips to strengthen your payment experience as you expand and grow.
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Opinion‘Younger people – your future consumers – now as likely to enjoy shopping in-store as online’
Digital natives are now less wowed by the capabilities of online and will drive the future of stores, says PwC UK industry leader for consumer markets Lisa Hooker
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Report StoreRents, Rates, Reform
Twenty-five leading retailers on the blueprint to solve the industry’s property crisis
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Opinion‘Paltry demand shows rapid delivery may not outlast the pandemic’
Q-commerce was a lifeline for customers and attracted billions from investors during the pandemic, but there are already signs that the delivery app gold rush is slowing down.
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AnalysisFrom Bower Collective to Pasta Evangelists – how subscriptions are leading CX
Retail Week examines why subscription models are key to locking in loyalty and how these new businesses are driving exceptional experiences in our report 9 CX Disruptors.
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AnalysisSustainability and savings: the six apps your customers will be downloading in 2022
As more transactions are carried out on mobile devices and consumers seek easier and better ways of living, shopping and saving, Retail Week explores the apps shoppers will be downloading in 2022.
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Retail VoiceHow store staff can keep customers coming back
Why do retailers spend millions to create footfall and then leave the in-store customer experience to chance, asks Maze UK and Ireland managing director Jim Nicholson.
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NewsGeorge at Asda launches collaboration with Netflix
George at Asda will partner with Netflix to offer a range of fashion and lifestyle products based on the streaming service’s original series.
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Retail VoiceCan pop-up retail create permanent customers?
Are pop-up shops and concessions on the rise in 2022? Zendesk’s Celine Maher discusses the pros and cons of these temporary retail spaces and how they can be successfully executed.
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NewsBoots extends Price Advantage scheme to online and more products
Health and beauty giant Boots has bolstered the number of products available to members of its Price Advantage loyalty programme and launched it online.
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Retail VoiceHybrid retail – are you ready for it?
As retail constantly evolves to provide consumers with personalised digital experiences, Citrix’s Christian Schwendemann asks whether the industry is ready for a new way of thinking.
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Retail VoiceHow to do right by your customer in a data-driven world
Giving your customers super-personalised service while also safeguarding their data can be a tricky tightrope to walk – Precisely’s Martin James examines how retailers can achieve both without wobbling
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Retail VoiceWhat shoppers want: More personal, less choice, stronger purpose
Consumer expectations are higher than ever before, but what is it that shoppers really want and how can retailers achieve it? Adobe UK’s marketing director Peter Bell highlights what retailers can do to stand out.
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Retail VoiceThree steps to create future-fit tech to meet rising consumer expectations
With consumer expectations continuing to shift upwards, EY’s global retail leaders Thomas Harms and Michael Renz examine a trio of techniques to ensure retailers stay ahead.
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Analysis9 CX disruptors – meet the retailers and brands redefining experience
A new generation of ingenious businesses are wowing customers like never before with lessons for established retailers, Retail Week’s latest report finds.
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Retail VoiceFive top retail priorities for marketeers in 2022
From customer-centrism to using data to empower teams, Emarsys’ Heath Barlow sets out what matters most for tech-savvy marketers.
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Opinion‘Seismic shifts accelerated by Covid will redefine retail in years to come’
Technology will remain key to retail’s transition in a complex marketplace, believes Erin Brookes, managing director and leader of the European retail and consumer practice at Alvarez & Marsal.
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Opinion‘The era of Covid-forgiveness is over – retail must put service at the top of the agenda’
Shoppers were willing to put up with lower standards of service while they and the retailers they relied on navigated the health emergency. But now, as conditions normalise, they expect better. Good service will increasingly characterise retail success but a poor experience will be punished, argues Luke Tugby.
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DataRanking: The top 20 companies bossing customer service
The Institute of Customer Service has released data ranking the top companies in the UK for customer service. Retail Week explores what the sector could learn from these businesses.