All Customer experience articles – Page 18
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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NewsBoohoo introduces returns charge to counteract rising costs of shipping
Boohoo is the latest fashion retailer to put in place a fee for customer returns.
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AnalysisData: 50 retail leaders reveal tech investment priorities to weather the cost-of-living crisis
Retailers are investing in cutting-edge customer experience technologies to drive demand and be front of mind for consumer spend.
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AnalysisAnalysis: Five things you need to know about Halfords
Diversifying with the savvy of a start-up, motoring and cycling specialist Halfords is applying its expertise to needs-based revenue streams, positioning itself to remain resilient as households feel the pinch.
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AnalysisThe great service shortfall: Tackling retail’s new pandemic
Customer service levels were hammered during the pandemic, but the era of ‘Covid-forgiveness’ among consumers is over.
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AnalysisResearch: Nike, Asda, Primark, and Loaf reveal in-store CX strategies
Retailers must seize the opportunity to create differentiated and compelling in-store experiences if they want to thrive in the future, 25 leading retailers and experts warn in our new report
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EventsConsumer Week 2023
It has never been more vital for retailers to be in complete sync with customers’ needs. So how can they engage new shoppers at this crucial time and drive loyalty from their existing customer base? Where should retailers invest to win? How can they use marketing savvy – both in store and online – to attract spend without breaking budgets?
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AnalysisRevealed: Where 50 leading retailers are targeting their tech spend
Retail’s tech elite are heavily investing in personalisation and digital payment technologies, a new Retail Week report launched today reveals.
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AnalysisRetail 100 2022: In numbers – more new names than ever break through
Retail Week’s annual index of the UK’s most inspiring retail leaders has landed with a 125% increase in new entries and 35% greater female and non-binary representation.
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Report StoreRetail 100 2022
Retail Week’s annual celebration of the sector’s 100 most influential individuals
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Retail VoiceRetail media: A multibillion-pound opportunity to improve CX and revenue
With the retail media market set to be a £100bn juggernaut over the next five years, according to global consulting firm BCG, there is a colossal opportunity for retailers to boost their bottom line. WNS’ Brian Burchfield delves into the ways retailers can capitalise on retail media.
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Opinion‘Avalanche of returns is dragging down profits in an industry living on thin margins’
Retailers are adopting a variety of measures to try to soothe the growing returns headache. Alvarez & Marsal’s head of retail Erin Brookes looks at how the challenge is being addressed
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Retail VoiceThree reasons why retailers should switch from reactive to predictive monitoring
With flexibility now one of the linchpins of a successful business, Diebold Nixdorf’s Leyla Feghhi sets out the case for retailers using managed services to ensure they are as proactive as possible.
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Retail VoiceThree stages of retail opportunity in the metaverse
With the metaverse offering retailers a whole new level of customer interaction, EY’s Thomas Harms takes a look at what firms can do to seize the moment
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AnalysisIn pictures: Platinum jubilee – a look back at 70 years of seismic change in retail
As the nation celebrates the Queen’s platinum jubilee, we take a look at how retail has been transformed during her reign, from the rise of self-service to the emergence of consumer culture.
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VideoWatch: Boots CIO – a ‘meaningful difference’ in customer messaging forges a more human connection
Join Boots and Cognizant as they discuss why connecting with customers, especially younger, digital-native consumers, is becoming increasingly complex.
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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OpinionAlessandra Bellini: ‘Now more than ever, we must make healthy food accessible to all’
The cost-of-living crisis may be dominating headlines, but making products healthier and more sustainable is just as important, says Alessandra Bellini, chief customer officer at Tesco.
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Retail VoiceFour ways to enhance your payments experience
Increasing conversion rates is a constant ambition for ecommerce retailers, with dropouts in the checkout process a particularly challenging issue to resolve. Payoneer’s Lochan Sim sets out four tips to strengthen your payment experience as you expand and grow.
