All Customer experience articles – Page 26
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AnalysisAnalysis: Is small the new big for department stores?
Alongside the news that Macy’s will be shutting 125 stores over the next three years as part of a cost-cutting initiative, the department store retailer also unveiled plans for a smaller-format store.
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Retail VoiceIs personalisation a passing fad or a customer essential?
OKI Europe follows the rise of personalisation and questions whether it delivers value for both retailers and consumers.
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OpinionOpinion: Retailers must embrace the experience economy lifeline
The retail sector hasn’t exactly entered the decade on a high.
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OpinionOpinion: Don’t drown your sorrows, there are lessons to learn from pubs
As another retailer collapses into administration, this time 140-year-old department store business Beales, perhaps store chains can learn lessons from another industry that has been through the mill.
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Retail VoiceOperations 2.0 is coming – are retailers ready?
As collaboration between human workers and intelligent technology ramps up, Cognizant explores how retailers can reimagine their operations in 2020.
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AnalysisAnalysis: Department store Darwinism – how the fittest thrive
Department stores have suffered a dismal few years. Once-loved names such as Debenhams and House of Fraser are in the emergency room after their administrations and profits have evaporated at bellwether John Lewis.
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Retail VoiceHow retailers can provide personalised in-store experiences
As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.
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NewsHarrods sets up permanent residence in China
Harrods is set to open its first store in China in 2020 amid growing customer demand.
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Retail VoiceWhat consumers want from delivery in 2020
Convenience and control will be the dominant delivery trends next year, with time-pressed consumers more likely to spend with retailers who are able to meet these needs.
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Retail VoiceCustomer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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GalleryIn pictures: Game opens biggest Belong arena in House of Fraser
Game and Belong gaming arenas have joined forces with House of Fraser to open the UK’s biggest in-store gaming experience inside the department store on Oxford Street.
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OpinionLeader: Retail’s star can’t only shine at Christmas
In a few days, the tumult of Christmas trading will be over. The short time before the January Sales kick off – in-store at least – brings a chance to reflect on the retail year gone by.
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Retail VoiceData: a brand’s most important toolkit
Valitor explains how retailers can stay ahead of the game by leveraging data to understand real customer personas.
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Retail VoiceFour ways digital will enhance the store of the future
After attending Cisco’s Experience the Future of Retail event in Leeds, Retail Week details four ways technology can drive the store to the next level.
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AnalysisIn pictures: Six retailers nailing the Christmas experience
From breathtaking windows to immersive in-store experiences, Retail Week rounds up the retailers giving shoppers the ultimate Christmas experience.
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Retail VoiceUnderstanding the customer mindset online
Conversity’s Sarah Cameron explains how retailers need to combine personalisation with real-time data to appear more human online.
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Retail VoiceThree new rules to stay relevant
EY’s Silvia Rindone explains the new principles retailers need to be adhering to in order to get ahead in the changeable retail landscape.
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AnalysisThe demise of demographics: why age is just a number
To deliver an outstanding customer experience, retailers need to move beyond basic demographics to understand how people behave when they shop, according to a major new Retail Week report.
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Retail VoiceCustomer experience: five ways it will change in 2020
As we approach a new decade, the world is primed for change.
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Retail VoiceHow to use payment solutions to increase consumer loyalty
Andy Harding, managing director of Openpay, explains how retailers can tap into customers’ desires for more transparent payment solutions in order to grow consumer trust and loyalty, and increase responsible spending.