All Customer experience articles – Page 30
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NewsAmazon partners with Next for click-and-collect
Amazon has partnered with Next to launch a click-and-collect service desk called Counter.
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NewsShop Direct launches agile customer service innovation team
Shop Direct has appointed a specialist, 20-strong team of advisers to help drive innovations across its customer service division.
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AnalysisFive ways retailers are solving the returns problem
As retailers continue to battle with serial returners and ‘wardrobers’ – people who wear something once then send it back – Retail Week looks at five ways retailers are trying to solve the returns problem
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Retail VoiceAverting apocalypse: digital stores are retail’s future
Retail influencer Natalie Berg offers her take on why the high street isn’t dead – it’s just crying out for digital transformation in the form of frictionless checkout, hyper-personalisation and more.
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NewsKlarna rolls out 'buy now, pay later' to stores
Klarna has unveiled plans to extend its ‘buy now, pay later’ scheme to in-store payments.
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NewsThe Hut Group snaps ups luxury hotel chain
The Hut Group has acquired boutique hotel group Eclectic Hotels in a bid to drive exposure of its beauty and wellbeing brands.
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OpinionOpinion: From lacklustre loyalty to mesmerising membership
Loyalty programmes have had a bad press of late. More and more customers have come to see them as uneven exchanges of information.
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OpinionOpinion: Consumers want the human touch, not touchscreens
If you’ve been watching TV of late, you’ll likely have seen the Microsoft AI advert where an actor makes ambitious claims about “ay-aah”.
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Retail VoiceTwo easy ways to make product returns profitable
Traditionally an area of loss for retailers, product returns can instead become an opportunity to increase revenue and customer satisfaction.
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NewsWyevale replaces loyalty points with instant discount
Garden centre retailer Wyevale has changed its loyalty scheme to replace points with an instant discount every time a member shops with it.
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Retail VoiceHow retailers are evolving into ‘intelligent enterprises’
The retail c-suite is focused on automation strategies to drive customer experience and increase operational efficiency, a recent survey has found.
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Retail VoiceFive retail trends that are driving better CX
What lies in store for the future of retail customer experience (CX)? Genesys gives a rundown of the top five trends that should be part of every director’s strategy.
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NewsAldi trials its first ever self-service checkouts
Discount grocer Aldi has launched a trial of its first ever self-service checkout tills at one of its stores.
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VideoWatch: Will Lush's social media blackout bath-bomb?
This week the team delve into Lush’s divisive decision to axe its social media accounts across Twitter, Facebook and Instagram in a bid to stop “fighting with algorithms”.
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Retail VoiceHow to prevent shopper transactions from being declined
New payment regulations will increase the security shoppers face when checking out online, but what does this mean for retailers?
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OpinionOpinion: Alexa, is voice the next frontier in retail?
Over the next few years, voice technology will transform how we search, communicate and shop.
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AnalysisAnalysis: the five rules for sustainable growth in 2019
A leadership strategy and KPIs with data and customer experience at their heart will be central to sustained long-term growth, a report from Retail Week reveals.
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VideoWatch: People, personalisation and the key takeaways from RWL
This week, the team discuss the key themes from Retail Week Live 2019, from businesses grappling with data to committing to life-long development of staff skills.
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Retail VoiceLet AI replace routine tasks with meaningful ones
Don’t fear technology, use it to help get the most from your retail team and let them understand how it can make their jobs better.
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VideoWatch: Boots boss Seb James on winning back beauty relevance
Boots UK boss Seb James talks about his ambition to make the retailer the UK leader in beauty personalisation and building its brand portfolio.