All Customer experience articles – Page 40
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AnalysisAnalysis: Is your loyalty scheme still relevant?
Loyalty has long been at the heart of retail, but as pressure mounts and competition hots up, retaining existing customers has climbed up the agenda.
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OpinionFollow Nike’s lead and remodel the brand/retail deal
It’s time to rethink economic partnerships and reward stores for their role in sales, no matter in which channel transactions are made.
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Retail VoiceNot every economic downturn need impact your business
Andy Longhorn at Barclays Partner Finance discusses how retailers and consumers can reap the benefits of point-of-sale finance.
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AnalysisPodcast: The secrets to success in customer experience
From virtual reality runway shows in fashion stores to the rise of the chief customer officer, customer experience is retail’s new battleground.
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AnalysisStore of the Week: Huawei Experience Store, Milan
Phone and tech shops that actually make you take a second look are pretty thin on the ground, but one that might do so and which opened recently is the Huawei Experience Store in Milan’s CityLife shopping district.
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Retail VoicePayments in 2018: how to meet customer expectations
A laser focus on speed and security will enable brands to give consumers the payment experience they want, writes Andy McDonald.
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DataInfographic: Are consumers ready for Amazon Go?
Amazon is forging ahead with its revolutionary store format, but is it the experience that customers want?
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AnalysisStore of the Week: O2 Live Concept Store, Berlin
O2 has had several high street iterations, but for an outpost that’s a thing apart, head for Berlin’s Tauentzienstraße – home to its Live Concept Store.
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OpinionHow big data will power the latest advancements at Hermes
Hermes UK chief executive reveals plans for a new website and app powered by big data that will enrich the customer experience.
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OpinionOpinion: Greggs, collaboration and the unexpected
Valentine’s Day at Greggs is a PR winner, and such hook-ups and collaborations are the way forward.
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OpinionOpinion: Stores must act like stores or die
Although somewhat irreverent, it’s tempting to see the lid being placed on Ingvar Kamprad’s coffin, last week, as a rather apt metaphor for the legacy of this giant retail genius of the 20th century.
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AnalysisIn pictures: How supermarkets handle click-and-collect
From parcel towers and Doddle partnerships to sharing space at customer-service desks, stores editor John Ryan looks at how the big four handle click-and-collect.
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NewsJohn Lewis rolls out further concierge desks
John Lewis is opening more concierge desks in a bid to up its experiential and service-led credentials.
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OpinionRetail Week Live: Physical space is valuable for etail
Eve is first and foremost a direct-to-consumer, ecommerce brand, but having a ‘real life’ footprint is a key driver of growth that helps build an emotional connection (and engagement) with potential customers.
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OpinionOpinion: Winning the battle for customers
In today’s fast-changing multichannel environment, retailers must follow the rules of engagement to emerge victorious.
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Retail VoiceAccurate delivery data will soothe headaches in 2018
Chris Boaz, head of marketing at PCA Predict, says proactively addressing the problem of incorrect delivery data will help etailers to thrive.
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Retail VoiceCounting up the cost of failed deliveries
Chris Boaz, head of marketing at PCA Predict, on the real impact of delivery failures and how to avoid them in 2018 and beyond.
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Retail VoiceThe retail customer experience of the future
Oracle’s Antony Welfare explains why customer experience offers retailers the biggest competitive advantage.
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OpinionOpinion: A CVA won’t save Toys R Us – it must save itself
Tomorrow, Toys R Us will plead with its creditors to approve a corporate voluntary arrangement.
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CartoonBlower’s retail cartoon: Next-day delivery for Christmas
Cartoonist Patrick Blower’s take on retailers fulfilling their next-day delivery promises in the final run-up to Christmas Day.