By Grace Bowden and Nathan May2017-11-20T06:15:00
Amazon has been knocked off the top spot of customers’ favourite places to shop by M&S’ food division, according to exclusive survey data from OC&C.
For most retailers, ranking in the top five of customers’ favourite place to shop would be a win. However, after six consecutive years of clinching the top spot in OC&C’s shopper survey, Amazon’s drop to fourth place reads like a fall from grace.
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