M&S launches recruitment drive to fill 11,000 Christmas roles

M&S said it would be recruiting 11,000 extra seasonal staff this year compared to last, “reflecting the additional investment M&S is making in colleague hours to deliver exceptional customer service”.

The roles will predominantly be as “customer assistants” – which M&S has described as “the face of the business” and “responsible for delivering a seamless shopping experience for customers”.

Seasonal staff will also “play an integral role in delivering M&S’ Christmas Food to Order service” which launched on September 24.

Recruitment opens on October 9 and new staff will join from mid-November.

M&S operations director Sacha Berendji said: “Our fantastic store colleagues play such a big part in delivering the magic of M&S at Christmas to our customers. And this year we’re recruiting even more colleagues to ensure we’re closer to customers.

“The Christmas period is a busy but exciting time for M&S and no two days are the same – in fact, many colleagues started their M&S careers at Christmas and after the festive period were invited to go onto our Stepping Into Team Manager programme. With a range of roles and flexible working patterns available, anyone who is interested in being part of something special this Christmas should visit our careers website to apply.”