John Lewis to cut 200 external customer service jobs
John Lewis is set to make around 200 people redundant from Foundever, the customer service provider it contracts.
Foundever handles the majority of John Lewis’ customer service with a team of 1,000, but this number is set to shrink by around 200 people.
Foundever has been the department store retailer’s partner for the past 17 years. John Lewis said it was trying to find jobs for the staff impacted but that some will face redundancies.
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