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Another attempt at turning an ailing chain around. Having worked within the Wyevale group and its connected stores under their other names I can say one of their biggest failings is that they have forgotten that customers come to them for expert advice and when the company lays of qualified staff with 10 - 20 years experience in the trade to save a few thousand on the wages bill they are then surprised that customers who like to see and talk to a friendly face go elsewhere. Over the years I saw a total lack of interest in staff grow as profit became the driving force. Until they realise that it is the knowledgable,dedicated and customer focused staff that will generate sales they will underperform. If Nicholas Marshall really wants to get back to the good old fashioned style of garden centres he needs to call back many of the staff that have now gone and who knew how a garden centre should run but were hindered by bad policies. Without the staff that know the difference between a dandelion and a daffodil they will only get shelf stackers on a minimum wage who are not of much use to a customer. On a positive side what I have seen of some of the revamped stores looks encouraging, a new lease of life has freshened them up,but now where are the experts to sell me something--oh it's his day off and nobody else knows anything--ok not to worry I'll go to the competitor up the road = sale lost !