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The Hermes Retail Week Supply Chain awards always unearth some impressive supply chain innovations, and this year’s event – which was held last night – was no exception.
The Hermes Retail Week Supply Chain awards always unearth some impressive supply chain innovations, and this year’s event – which was held last night – was no exception.
The winners came from some of retail’s best performing businesses. The Ligentia supply chain team of the year award, for instance, went to the customer delivery technical training team at John Lewis for their high levels of engagement, strong standards, and impressive team effort.
Shop Direct, meanwhile, won the Hermes Multichannel Project of the Year award, for their work with Kewill on their multichannel delivery.
The overall winner of the night, however, was Asos – they picked up the Hermes Grand Prix Award.
The judges said: “This is a retailer that is pushing all the boundaries of customer expectation both in the UK and internationally with its first-class supply chain technology and delivery propositions.”
Asos’s supply chain team has certainly been busy. In the last year, its delivery solutions team have been busy making enhancements to its delivery and returns proposition in its key territories of France, Russia, Australia, the US, Spain and Italy.
Meanwhile in the UK, the etailer has increased the next day delivery cut off from 9pm to 10pm; extended its Evening Next Day service to service 99% of customers seven days a week; offered a next day delivery to store option if ordered by 6pm; and become early adopters of DPD’s Follow My Parcel 15 minute delivery window. It has delivered record breaking peak volumes and customer experiences in both fulfilment and returns, not to mention pioneering new market leading delivery propositions all over the world, and is clearly a worthy winner of the accolade.
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