Critizr
Critizr Connection is Europe’s leading customer interaction management platform. Founded in 2012 and used by over 80 of Europe’s biggest companies, it is transforming the way businesses interact with their customers, take action, resolve issues and create stronger relationships across multiple channels.
AnalysisRevealed: The secrets of successful store managers
Retail Week’s latest report delves into what makes an exceptional store manager and the role they play in empowering frontline staff to deliver outstanding service.
AnalysisHow John Lewis, Waterstones and Lush are making store staff their greatest assets
A new report by Retail Week showcases the businesses empowering their store staff to deliver best-in-class customer service and an experience that can’t be beaten online. Find out how you can do the same
AnalysisFive ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.