All Customer experience articles – Page 24
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AnalysisHow Nike, Unilever and Gymshark are building DTC empires – and the retail fightback
Already a huge growth area in retail, direct-to-consumer (DTC) sales were sent into overdrive over the past few months when stores were forced to close around the world.
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GalleryStore gallery: Burberry and Tencent unveil social media-powered concept store
Burberry and Chinese technology giant Tencent have collaborated on a new concept store in China, which has been dubbed a ‘social retail’ experience.
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AnalysisAnalysis: Will mandatory face masks muzzle retail’s recovery?
Last Friday the government made face coverings mandatory for the public in all retail stores. Retail Week analyses what effect this will have on consumer confidence and economic recovery.
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VideoFace time: Mercato Metropolitano founder Andrea Rasca on surviving lockdown
Mercato Metropolitano founder Andrea Rasca discusses how his business’ connection to community saved it from going under during lockdown and how to make social distancing work on the high street.
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Retail VoiceThe secrets of Gymshark’s customer-centred success
With businesses fighting hard to re-engage their customers in the wake of the coronavirus pandemic, Gymshark is one company that retailers could learn some lessons from, says Daniela Cicoria, senior customer success manager at Vision Critical.
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DataData: M&S to Monzo – the top 50 brands bossing customer experience
In the midst of the coronavirus pandemic, customer needs and behaviours have shifted rapidly in just a few months.
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AnalysisAnalysis: Will face masks undermine shopper sentiment or inspire confidence?
After a weekend of back and forth and contradictory messaging, today finally brought clarity about whether face masks must be worn by shoppers in stores.
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NewsFace masks to be compulsory in shops in England this month
After complaints of mixed messages, the government has announced that face masks must be worn in shops in England from July 24.
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AnalysisLessons in loyalty: how retail’s seven best schemes deliver results
As Marks & Spencer relaunches Sparks this week, Retail Week reviews some of the top loyalty schemes around the world and pulls out lessons on what works in loyalty today
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OpinionOpinion: Why have retailers become entrepreneurs all of a sudden?
Almost every day there’s another story on Retail Week about a retailer doing things in an entrepreneurial way. But where were all these entrepreneurs before the start of this pandemic?
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OpinionOpinion: Lululemon’s Mirror deal should usher in new type of retail acquisition
Sports apparel and leisurewear specialist Lululemon’s $500m purchase of interactive home gym start-up Mirror may turn out to be one of retail’s most inspired deals this year.
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OpinionOpinion: Time for a reset of retail rent and rates
In 2015 I closed the last of my stores due to spiralling property costs. There’s not a day since that I haven’t missed them.
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AnalysisAnalysis: Never waste a crisis – how coronavirus galvanised retail
In the space of a few months, Britain and its retailers have been plunged into a crisis the scale of which few would ever have imagined.
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AnalysisThe Big Question: Can socially distanced stores make a profit?
Since the government announced June 15 as the date from when non-essential retailers can look to reopen stores, many retailers are now wondering if they can operate stores profitably in an era of social distancing. Industry experts give their views.
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NewsThe Entertainer to reopen stores with fast-track services
The Entertainer is set to reopen stores in keeping with government guidelines on June 15 and has introduced new fast-track measures to help serve customers as fast as possible.
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OpinionOpinion: On June 15, retailers need to remind shoppers of what they’ve missed
Some reassuring news accompanied Marks & Spencer’s results last week – the rate of coronavirus infection among its staff was no worse than among the general population.
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AnalysisVirtual retail: how John Lewis, Heal’s and Currys PC World are serving housebound shoppers
With shops closed, retailers are getting creative to serve the housebound customer and developing virtual shopping experiences.
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AnalysisSeven tech innovations to help run stores in a post-coronavirus world
While store reopenings are set for June 15, retailers are aware that it will not be business as usual. In order to prepare retail spaces to be both safe and efficient, here are some new technologies retailers could use to bolster their reopening plans.
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Retail VoiceHow retailers can prepare for the new normal post Covid-19
As government directives are gradually relaxed, essential and non-essential retailers require flexibility to quickly adapt, implement and communicate ongoing safety measures says OKI Europe’s head of vertical solutions, Javier Lopez.
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OpinionOpinion: Oxford Street needs post-pandemic retail reinvention
It’s the UK’s premier urban shopping destination, but London’s Oxford Street will need a lot of TLC to recover from the impact of the coronavirus outbreak.