All Customer experience articles – Page 37
-
OpinionOpinion: Customers don't say goodbye when they leave
When customers start spending their money with newer retail firms, they won’t bother to say goodbye to you.
-
Retail VoiceEcosystems present new growth opportunity for retailers
At a time when retailers are struggling to maintain relevance with customers, could ecosystems be the answer?
-
Retail VoiceApprenticeships: Building the future retail workforce
The launch of three new retail-specific apprenticeship standards means businesses can acquire the skills they need for future success.
-
Retail VoiceOmnichannel thinking is jeopardising retail success
Customers are channel blind, favouring a consistent brand experience above all else, so why are retailers pretending otherwise?
-
NewsWinner of Tech. Sprint hackathon revealed
After a fiercely contested 24-hour hackathon, IT consultancy BJSS was crowned winner of this year’s Tech. Sprint with a multi-step solution that nudges shoppers towards eco-friendly products.
-
VideoWatch: Mark Steel on the voice shopping and AR future
Sainsbury’s Argos digital director Mark Steel on what makes a great voice shopping experience and the importance of bringing together brilliant tech and brilliant staff.
-
VideoWatch: Feelunique's Palix on finding the perfect tech team
FeelUnique chief executive Joel Palix talks about why online beauty is about to blow up and the impossibility of finding the perfect tech team.
-
NewsArgos launches voice shopping with Google
Argos has rolled out a voice shopping service for Google Home devices that enables shoppers to order click-and-collect items.
-
OpinionOpinion: Amazon should follow Coke into coffee shops
Whitbread’s surprise sale of Costa Coffee to Coca-Cola for £3.9bn prompts the question of who else might have been in the race for a caffeine fix – or who perhaps should have been.
-
CartoonRetail cartoon: Footasylum run ragged
Patrick Blower’s take on Footasylum’s second profit in three months, despite sales rising.
-
AnalysisNickolds and Collins on John Lewis and Waitrose's rebrand
John Lewis and Waitrose have unveiled some of the biggest changes to their businesses in decades, including a rebrand. Here, their managing directors write exclusively for Retail Week about positioning for success in a shifting retail landscape.
-
Retail VoiceThe future of payments – last impressions count
Retailers must revolutionise payments made in store to prevent painful customer experience in the final step.
-
AnalysisThe new tech shaping retail customer experience
Retail Week uncovers the cutting-edge technologies UK retailers should be aware of if they want to meet ever-increasing consumer demands.
-
CartoonRetail cartoon: Take a rain check on grocery prices
Patrick Blower’s take on the news that this year’s extreme weather – from the ‘beast from the east’ to summer heatwaves – is having a knock-on effect on food prices.
-
OpinionOpinion: How to avoid 'volcanic' online reviews
Customer feedback is essential for retailers – but how can they ensure the loudest voices are not the only ones potential new customers hear?
-
OpinionRetailers can't treat customers like one-night stands
We often hear that we are in a general crisis of trust. Not only among brands, but also bankers, politicians, the media and nearly all institutions.
-
OpinionOpinion: Spotting winners in the new retail market
Last November I began listing distressed retailers. I could already see then I would need a record to keep track of the growing number.
-
OpinionOpinion: How the pound store is moving online
Poundland’s original founder Steve Smith has since launched Poundshop.com and is convinced ecommerce is the future for value-hungry shoppers.
-
Retail VoiceCombat online generalists with services and specialism
In order to meet the increasing expectations of consumers, retailers must embrace the services revolution.
-
AnalysisAnalysis: How retailers can create a digital culture
In this exclusive extract from his new book, 100 Practical Ways to Improve Customer Experience, Martin Newman highlights how businesses can stay relevant in the new environment.
