All Customer experience articles – Page 37
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Retail Voice
Changing the narrative with digital signage
Ahead of the 2018 Digital Signage Summit Europe, chairman of the conference Florian Rotberg discusses how new technologies are empowering retailers to generate compelling business strategies.
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Analysis
Retail Reimagined: The blueprint for department store 2.0
Our new Retail Reimagined series examines how traditional formats would look if they were designed now. Here, Becky Waller-Davies sketches a new vision of the department store.
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Opinion
Opinion: Customer-centricity is only way for retail to thrive
The recent spate of high profile retail failures has highlighted the challenges facing legacy store-based organisations trying to survive and thrive in a digital world.
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Retail Voice
Five ways high street retailers can appeal to Gen Z
For Generation Z, self-service checkouts and contactless payments are among the most desirable features when it comes to in-store tech, according to YouGov research.
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Retail Voice
Retail destinations need to live up to experiential expectations
In today’s multichannel world, retail destinations need to live up to the demands of modern tech-savvy consumers.
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Opinion
Opinion: Why is Poundworld in trouble now?
There’s a lot more to being a successful discounter these days than having shelves laden with cheap stuff.
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Opinion
Do checkout-free supermarkets matter that much?
China leads the way when it comes to offering shoppers ‘scan and go’ supermarkets, but are consumers happy with what they’ve got elsewhere?
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News
Mall owner Intu tests e-games and AI in tech tie-ups
Shopping centre group Intu has linked with seven start-ups to try new ways of complementing bricks and mortar with digital technology.
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Opinion
Opinion: Is it wise to open a new store in the UK?
Last week Aussie stationery outfit Typo opened a new store in a London shopping centre and it looked impressive, if pens and fancy paper are your thing.
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Analysis
Making small formats work for big-box retailers
As big-box retailers like B&Q, Screwfix, Dixons Carphone and Decathlon open smaller, high street formats, John Ryan looks at the rules that should be followed.
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Opinion
Opinion: Retail must put customers in the driving seat
We all know retail is a difficult place to be right now. Consumer expectations have been raised to an extremely high level by disruptive brands such as Amazon, Asos and Wiggle et al.
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Gallery
In pictures: Zara’s first digitally integrated store
Inditex unveiled the first-ever digitally integrated Zara store today in London’s Westfield Stratford City shopping centre.
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News
Amazon Go to open more cashierless stores
Amazon is to open more of its cashierless ‘just walk out’ stores in the US.
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Opinion
Opinion: Why has scanning come back to retail?
Back in 2011, a picture went round the world of a young man pointing his smartphone at a poster on the Seoul subway.
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Analysis
Event: Five speakers not to be missed at Tech.
Tech. – the two-day festival of digital retailing and the technology driving it – returns this September. We take a peak at the speakers you need to watch.
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Retail Voice
Encourage consumer spending by delighting shoppers
How retailers can ensure this year’s projection of consumer spending comes to fruition
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Retail Voice
Three ways retailers are evolving their offers
Rupert Naylor, head of EMEA at APT, a Mastercard company, shares his insights on how retailers can improve their offerings and innovate across channels.
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Analysis
Analysis: Five international retailers making space pay
As the shockwaves of the latest retail CVA – House of Fraser – echo across the industry, the pressure mounts on traditional retailers to eke out profit from their store estate or risk suffering the same fate.