All Customer experience articles – Page 53
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OpinionOpinion: Forget convenience shopping, the future’s about experience
Convenience has become a modern fixation. Retailers provide it constantly, creating new and smarter ways to make shopping easier and faster.
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AnalysisAnalysis: How to leverage the subliminal power of music in store
Whether in the foreground increasing spend rate or at a slow tempo to encourage dwell time, music has a strong influence on in-store behaviour.
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AnalysisAnalysis: Eight trends transforming customer experience in retail
Convenience is currently the watchword in customer experience trends. We pick out a few of the best examples from around the world.
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NewsWhich retailers are winning the battle for customer loyalty and engagement?
Join Retail Week in celebrating excellence and innovation in customer-centric retailing, submit your entry before February 12.
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NewsOcado customer service focus helps full-year profits rise
Online grocer Ocado’s pre-tax profits surged 65.3% to £11.9m in the year to November 29, 2015 as its focus on customer service paid off.
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NewsBreakfast briefing: Retail news on Amazon and Co-op
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NewsNRF: Blog day three – do away with ‘multichannel’ tag and listen to customer
Believing technology alone will transform the retail landscape into a sleek, slick, multi-platform, frictionless world is a dangerous conviction.
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AnalysisConsumer 2016: Winning the loyalty of today's multichannel shoppers
In the age of the promiscuous shopper, retailers are increasingly offering personalised deals and experiences to build customer loyalty.
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NewsOnline review platform Feefo introduces video feedback capabilities
Feefo has introduced video reviews as a standard part of its feedback service, allowing shoppers to record testimonials for retail products.
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NewsData: Top 30 retail and brand websites by customer satisfaction
Amazon’s UK website has been named the online business with the highest levels of customer satisfaction in Britain, according to new data.
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AnalysisStart-up of the week: Customer communications application Gnatta
The number of start-ups in retail technology is growing and Retail Week is highlighting some of the best. This week Gnatta is in the spotlight.
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NewsTwitter debate: What’s the most effective way to grow big-ticket sales online?
Highlights of a recent Twitter debate on how investment in innovative tech is bringing home and leisure retailers’ in-store capabilities online.
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OpinionOpinion: Customer experience is not just for Christmas
A successful experience is one that requires no explanation; the customer will put the pieces together and smile when they see a nod to it.
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NewsNew report shows retailers slower than predicted to transition to omnichannel
A new study has found achieving full omnichannel transformation takes longer and is more complex than retailers first thought.
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AnalysisTwitter debate: How can big-ticket retailers transform online capabilities?
Join Retail Week and DHL Supply Chain for a Twitter debate on how home and lesiure retailers can improve their online capabilities.
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OpinionRetail surgery: What are the key elements to a successful product recall?
How do you handle a product recall?
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NewsIn pictures: Retail Week Customer Experience Awards winners 2015
The very best examples of UK retail customer experience were recognised last night at Retail Week’s inaugural Customer Experience Awards.
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NewsMajestic Wine boss: 'Discounters will dictate supermarkets’ wine offers'
The Majestic Wine boss spoke about the lack of diversity in supermarkets’s wine offers and the role of the super-user to multichannel retailers.
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VideoWatch: How Harris + Hoole balances tech and personal service in stores
Head of coffee at Harris + Hoole explains how it uses an app and face-to-face interaction to create an excellent customer experience.
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VideoWatch: T2's approach to tea and the customer experience
The staff at Australian tea specialist T2 explain why an in-store sensory journey is important and how five-minute friendships help business.
