Leading through uncertain times

Retail Week and Salesforce welcome you to Leading through uncertain times, with Nicky Moffat and Seb James

Throughout the pandemic the retail industry has demonstrated sheer resolve, collaboration and commitment to serving its customers and protecting frontline staff. Never before have leaders had to make such exceptional moves to support and protect their workforce.

The 2021 edition of the Retail Week Awards aims to celebrate the outstanding individuals and leadership that was needed to keep the nation fed, deliver critical supplies and pivot business models in such a short space of time.

To kick off the launch of the Retail Week Awards 2021 we are delighted to invite you to watch this session, run in partnership with Salesforce, where you will hear from leaders who know all about the qualities, behaviours and mindsets needed to lead in a crisis. They will impart their wisdom and share learnings on how to navigate, motivate and empower teams in unprecedented circumstances.

In times of great upheaval, leaders must take decisive action and we are delighted that Nicky Moffat, formerly the highest-ranking woman in the British Army, will give an inspiring keynote sharing her experiences from a 27-year career on what we must do to remain calm, make efficient decisions and communicate effectively.

Following on from this we have an exclusive interview with Seb James, president and managing director at Boots. James’ own leadership skills were tested when Boots experienced exceptional levels of demand during the crisis as it was recognised as an essential retailer.

In this exclusive session, he will share some heroic stories of where his teams went above and beyond to deliver for their customers and explain how he and his leadership team had to adapt to support them.