Comment: M&S’s Laura Wade-Gery on 20 years of online retail and what comes next

The adoption of mobile technology is transforming shopping habits. What other big changes will there be?

This month marks 20 years since what is believed to be the first secure internet shopping transaction took place, when on 11th August 1994 a shopper in the US purchased a Sting CD online at NetMarket.

 

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