Q&A: eBay director of luxury on ‘diminishing the stigma’ of buying pre-loved
As pre-loved luxury becomes growingly more popular, eBay director of luxury Keith Metcalfe sat down with Retail Week ahead of Christmas to discuss the diminishing stigma of gifting secondhand, the importance of authenticity guarantee and why pre-loved and luxury go hand in hand
Since the launch of its Authenticity Guarantee programme in 2021, the opening of its Taste of Luxury immersive pop-up in Mayfair, and the introduction of luxury jewellery this festive season, eBay’s luxury offer is certainly on the up.
With the marketplace’s latest research showing that 41% of people would be happy to receive a pre-loved present if it meant they could get a luxury item, director of luxury Keith Metcalfe speaks about the luxury gifting revolution, the top priorities for attracting customers and how eBay is elevating itself as a destination for luxury.
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