All Series: Hermes supply chain blog articles – Page 3
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OpinionBlog: Beating the Brexit skills shortage
Hermes’ head of resourcing Wendy Davis says retailers and their logistics partners must think outside the box to keep enticing skilled workers.
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OpinionBlog: Clicks to bricks – why even Amazon is doing it
Working out why Amazon’s proposed acquisition of Whole Foods Market has made such an impact on the industry is a little difficult to determine.
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OpinionBlog: Investing in service across the supply chain
Hermes’ head of customer service and experience Catherine Lindsay on how to replicate retailers’ exceptional customer service across the supply chain.
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OpinionBlog: Is fulfilment a new revenue stream for retailers?
First Amazon, now Zalando. Will third party fulfilment be run by retailers in the future?
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OpinionBlog: Make employee engagement a top priority
Hermes’ HR director Jill Maples on how to increase business productivity by pushing staff engagement up the agenda.
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OpinionBlog: Drones, clones and (self-driving) automobiles
This week two of the UK’s biggest grocers unveiled positively futuristic fulfilment trials designed to meet growing customer demand for super-quick delivery.
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OpinionBlog: Close the pay gap and attract the best talent
Hermes’ Gabrielle Gregoire on how companies must lead by example to shrink the gender pay gap and recruit the best talent in the industry.
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OpinionBlog: Why is DIY so behind the multichannel curve?
I’ve been having my bathroom renovated over the past couple of weeks, which has given me my first real taste of shopping DIY, and I’m not impressed.
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OpinionBlog: Overseas buyers in search of UK bargains
Since the Brexit vote, UK-based retailers have suffered. But, as Mike Antwoon of Hermes discovers, there’s ample opportunity to be obtained through purchases from overseas.
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OpinionBlog: Follow Ocado and make drivers brand ambassadors
Ask a retail chief executive what differentiates their business and nine times out of ten the response is service.
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OpinionBlog: Witnessing the rise of the retail robot
Hermes’ David Turner explains how the company’s proposed self-driving delivery robots will work alongside its human couriers.
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OpinionBlog: Deliver to me, not to my home or office
Parcels can be delivered to rail stations, universities and corner shops – so why can’t it be delivered just to me?
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OpinionBlog: Hackathon offers a glimpse into a bright future
David Turner, head of digital strategy and technology innovation at Hermes, reports on the next generation of disruptors.
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OpinionBlog: Asos shows what it takes to be a delivery pioneer
Asos shows the unrelenting pace of change in fulfillment as the etailer has made more than 100 delivery service improvements in the last six months.
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OpinionBlog: Solving the London congestion conundrum
With a proposed ban on light vans in central London delivering internet purchases, Hermes’ Carl Lyon looks at smarter and greener options.
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OpinionBlog: Why Next’s Amazon Prime-style pass is a smart move
Next revealed this week that it had quietly launched an unlimited next-day delivery subscription.
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OpinionBlog: How retailers can go green for 2017
Steve Bower, head of myHermes service development, on how retailers can promote sustainability
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OpinionBlog: McDonald’s can do online, so why can’t Primark?
Fast-food giant McDonald’s revealed last week that it is plotting a delivery service in the UK.
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OpinionBlog: Categorising leaders in the workplace
Hermes managing director Martijn De Lange looks at the styles of leadership generating new ideas in the workplace.
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OpinionBlog: Will John Lewis’s car boot click-and-collect work?
So, click-and-collect is convenient, right? Well, not convenient enough, according to John Lewis.