Stores vs online − which won the wallets of Christmas shoppers?

Turbine Hall Battersea Power Station Christmas 2023

Source: Charlie Round-Turner

Retail saw a stores renaissance in 2023, as many shoppers returned to bricks and mortar following a surge in online shopping during the pandemic.

Retailers such as Sephora, Abbott Lyon and Oysho set up shop in the UK last year, all debuting their stores in the prominent shopping destination Westfield London.

Others came back to the world of physical retail, with HMV returning to its iconic Oxford Street store after a four year absence, while Wilko is in the midst of rolling out new concept stores following its demise last summer. 

 

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