All Customer articles – Page 105
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Retail VoiceTop three ways to boost loyalty and footfall
How can retailers forge stronger relationships with their customers and encourage them to shop in store? Mood Media has the answer.
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AnalysisAre retailers falling short on customer strategies?
Economic uncertainty plus the evolution of the connected consumer is allowing nimble retailers to cash in while some legacy brands being left out in the cold.
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VideoWatch: B&Q launches first ever pop-up garden
B&Q has launched its first pop-up garden event in Soho Square, London, as it reappraises its brand image and attract a new, younger market.
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GalleryJohn Lewis debuts in-store experiential summer campaign
A new in-store marketing campaign at Middle-England’s favourite retailer aims to make John Lewis stores a year round eye-opener, not just at Christmas.
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Retail VoiceCarpetright transforms service with new tech
As Carpetright reaps the rewards of a centralised appointment booking system, Kirona take us through the steps to the retailer’s success.
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NewsRetail diary: AO.com and WHSmith’s chocolate bounty
AO.com shows off its talents in its latest sponsorship campaign whilst WHSmith promotes a tasty offer for travellers with room in their suitcases.
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Retail VoiceHow is the connected store changing retail?
BT Wi-Fi’s retail account director Janet Johnson explores how developments in Wi-Fi connectivity lay the groundwork to reimagine the high street experience.
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OpinionOpinion: A real brand is more than a name on a label
What makes a brand really worthy of the name?
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OpinionLord Kirkham on living with retail's heavy weather
Retailers reporting their figures mention the weather at their peril.
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OpinionOpinion: Supplier attitudes to etail are out of date
In my early years as a market trader, I always had a question that tentatively preceded any conversations with prospective suppliers.
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OpinionReal-life retail: Tesco/Booker, and US appetite for UK
A daily eavesdrop on retail talking points and the latest industry developments – please share your thoughts in the comments section.
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OpinionReal-life retail: Membership and social media spats
A daily eavesdrop on retail talking points and the latest industry developments – please share your thoughts in the comments section.
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NewsJohn Lewis names Cross as customer experience director
John Lewis communications boss Peter Cross has taken on an expanded role at the department store business.
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NewsToday in retail: Tesco, Booker, Argos and Smiggle
When was the last time you went shopping in the middle of the night?
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NewsWatch: Argos talks up same-day delivery with new ad
Sainsbury’s-owned Argos has emphasised its convenience credentials in a new 80-day ad campaign that hits screens later this week.
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VideoWatch: Dreams pushes UK roots with image refresh
At Dreams’ newly refurbished store in Reading, its boss Mike Logue unveils the retailer’s new marketing campaign and the stores’ fresh look.
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OpinionWRC blog: From retail's first kiss to robotic solutions
Customer experience, artificial intelligence and reinventing the mall were all on the first day’s agenda at the World Retail Congress.
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NewsWatch: Habitat fuels brand revival under Sainsbury’s
Homeware retailer Habitat has launched a new TV ad campaign as it continues to reinvigorate its brand credentials under the ownership of Sainsbury’s.
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AnalysisBrexit: Seven opportunities for retailers to benefit
The Brexit decision may have brought uncertainty, but retailers can make the most of it.