All Customer articles – Page 114
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AnalysisOnline secret shopper: Three ways M&S can engage with customers
Following another M&S clothing sales fall (8.9% – the biggest in 10 years), what role can online play in engaging customers to drive growth?
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VideoWatch: Elephant & Castle welcomes Italian food and leisure emporium
Stores editor John Ryan pays a visit to Italian specialist Mercato Metropolitano in south London and speaks to founder Andrea Rasca.
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NewsSainsbury's poaches News UK's Andrew Day for new chief data officer role
Sainsbury’s has poached News UK’s Andrew Day to become its first chief data officer as the retailer drives its focus on customer insights.
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AnalysisAnalysis: Recession lessons that will help retailers trade through Brexit
As retailers prepare for any Brexit storm, we look at what can be learned from the success stories of the recent recession.
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AnalysisAnalysis: 10 key performance indicators for the new retailing world
Retailers increasingly realise that they need to respond to new dynamics such as a shift from transactions to relationships.
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OpinionOpinion: Why retailers need negative reviews, and what to do with them
The rise of online retail has given shoppers more avenues than ever to offer feedback. How should retailers respond to negative reviews?
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NewsSpecsavers wins approval to trademark ‘should’ve’ catchphrase
The eyewear retailer Specsavers has had its application to trademark the word ‘should’ve’ approved by the UK Intellectual Property Office.
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GalleryStore gallery: Pop-up shops are bursting retail's preconceptions
The world of the pop-up store looked as if it might be ephemeral, but this corner of retail is looking stronger than ever. John Ryan reports.
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NewsBreakfast briefing: Retail News on Burberry, Casper and Apple
Retail round-up: Online retailer Casper comes to the UK, Apple’s £153m purchase of machine-learning start-up and Burberry’s Pinterest partnership.
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AnalysisAnalysis: Five things that retailers can learn from Pret
Founded by Julian Metcalfe and Sinclair Beecham as a sandwich shop in 1986, Pret is now on nearly every major British high street.
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AnalysisOpinion: What are the limits of celebrity retail endorsement?
With the news that Kanye West wants to team up with Ikea, John Ryan looks at other unlikely celebrity endorsements that could make an impact.
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OpinionOpinion: The secret of retail tech innovation? Never forget the customer
While I spend most of my working life looking to the future, I’m not afraid to take inspiration from the past.
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VideoSweet Dreams: Boss Mike Logue on company culture and communication
Dreams boss Mike Logue saved the company after it fell into administration in 2013. Here he identifies how knowing your colleagues is critical.
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VideoPure-play is pure folly: Maplin's boss on the importance of multichannel
Maplin’s Oliver Meakin says success is “rooted in human interactions”, and explains why retail winners will have online and bricks-and-mortar operations.
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News‘Misleading’ Carphone Warehouse ad is banned by advertising watchdog
Carphone Warehouse has been forced to remove an advert after the Advertising Standards Authority (ASA) branded it misleading.
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VideoWatch: Tesco launches pop-up wine bar to 'bring Finest brand to life'
Tesco has launched its first wine bar as part of a move to boost awareness of its Finest brand and drive ’retail-tainment’ in a competitive marketplace.
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AnalysisAnalysis: Why retailers are introducing new compelling concessions
Concessions have long been the lifeblood of department stores and the industry in general has served up some compelling and surprising tie-ups lately.
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AnalysisAnalysis: What is Alibaba's 8.8 day and how will it benefit Sainsbury's?
Sainsbury’s aims to turbo-charge its growth in China next week on 8.8, Alibaba’s shopping event for international brands.
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AnalysisInfographic: Mobile apps for the modern consumer
How are shoppers interacting with retailer apps on their smartphones and tablets? Find out in this new infographic.
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VideoWatch: Topps Tiles boss Williams on 'out-specialising the specialists'
Topps Tiles boss Matthew Williams discusses the changing consumer and how its consultation table is a vital part of the customer journey.