All Customer articles – Page 116
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OpinionOpinion: Service never sleeps in the age of social media
Speedy responses on social media shouldn’t be confused with fixing the issues, argues Screwfix chief executive Andrew Livingston.
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OpinionOpinion: How Brexit might change consumers’ shopping habits
Following the Brexit vote, retailers will be keen to attempt to fathom how shoppers might behave in the short term.
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NewsPicture gallery: Retail Week’s Customer Experience Awards 2016
Carphone Warehouse reigned supreme last night at Retail Week’s Customer Experience Awards as the retailer scored a hat-trick of gongs.
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NewsMaplin boss says that only omnichannel retailers have a shelf-life
Maplin boss Oliver Meakin said the longterm winners in retail will be omnichannel retailers because human interaction “can’t be replaced”.
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OpinionOpinion: How can retailers prepare for demand in the summer of sport?
The summer of sport is well under way, but are retailers doing enough with big data to ensure they are monopolising consumer spend?
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AnalysisAnalysis: The loyalty lessons retailers can learn from other sectors
Beyond retail, loyalty schemes offer much more than discounts, something the high street must adopt if it wants shoppers to feel truly valued.
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OpinionOpinion: The Ramadan rush and how retailers can cash in
As Middle Eastern tourists hit the high street, which retailers are they buying from and how can businesses ensure their offer is relevant?
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OpinionOpinion: Five things every retailer should be thinking about right now
Speaking to a retailer last week about the future of the industry, we both agreed that looking back at history wasn’t helpful any more for informing new thinking.
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OpinionRetail surgery: How are retailers reacting to the sugar tax?
How can retailers reduce the impact of the Sugar Tax?
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OpinionOpinion: Retailers must treat staff as an asset, not a cost
Retail is making some very uncomfortable headlines, and I’m sure I’m far from alone in feeling a mix of sadness, despair and resentment.
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NewsSnapchat squares up to Facebook as it extends ad capabilities
Snapchat, which launched ad capabilities on its platform a year ago, has unveiled a host of improvements to snare retailers looking to advertise via social media.
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NewsWatch: Asda launches first ad starring TV chef James Martin
Asda has launched its first advert starring TV chef James Martin as the grocer kick-starts efforts to reconnect to its core customer base.
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NewsBoohoo reports sales rise and improved profitability as investment pays off
Online fast fashion retailer Boohoo has posted a surge in sales along with further growth in its active customer numbers.
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OpinionOpinion: What retailers can learn from Twitter’s ‘Buy’ button retreat
Last month Twitter announced that it will curtail development of its ‘Buy’ button, raising questions over the future of social commerce.
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NewsHomebase to cut ties with Nectar loyalty scheme to focus on price cuts
Homebase’s new owner Wesfarmers will end the retailer’s partnership with rewards programme Nectar to focus on “everyday low prices”.
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NewsWatch: Walmart revives ‘smiley’ face symbol to hammer home value message
Walmart is reviving the use of its ‘smiley’ face symbol in TV advertising and store signage to hammer home its every day low price message.
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VideoWatch: Why Waterstones designed its new London store with a focus on events
Waterstones’ Tottenham Court Road store opened in December and has hosted a number of events in an effort to engage customers.
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AnalysisHow retailers are using innovative technologies to capture new data sets
Find out how retailers are boosting business opportunities and benefiting from combining new sets of metrics and traditional data.
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AnalysisAnalysis: How Facebook plans to become a ‘lighthouse’ in retail technology
Retail Week spoke to Facebook’s head of retail Martin Harbech about what ambitions and plans the social media giant has in store.
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NewsM&S full-year profits fall as Rowe warns strategy will dent earnings
M&S has posted a slump in full-year profits as new boss Steve Rowe warned his strategy will have an “adverse effect” on short-term earnings.