All Customer articles – Page 36
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NewsFootfall drops for third straight month as cash-strapped customers stay home
Footfall to UK retail destinations dropped for the third month in a row as the cost-of-living crisis kept budget-conscious customers at home.
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AnalysisResearch: 57 retail bosses reveal plans to navigate 2023
The bosses of leading retailers including Primark, Ikea, Waitrose, Under Armour, ProCook, River Island and McDonald’s have spoken in-depth to Retail Week for a landmark new report – Retail 2023.
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Retail VoiceThe next generation of connected brand building
The world of brand building is evolving, shifting to a digital environment and requiring a greater emotional connection with online consumers. There are several key tools emerging to help brands do this, says Meta’s Zehra Chatoo.
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NewsJD Sports and Nike launch connected loyalty programme
JD Sports has extended its ties with Nike as the first European retail partner for its Connected Partnership loyalty programme.
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AnalysisAnalysis: ‘It’s tough out there’ – how Boohoo plans to confront the cost-of-living crisis
Despite being one of the standout performers during the pandemic, Boohoo has shown it’s not immune to mounting inflationary pressures. How do its bosses plan to turn the fast-fashion giant around?
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AnalysisAnalysis: Setting a new direction – How Gymshark, Lick and Farmison are evolving DTC
Online-only DTC brands were expected to transform retail a few short years ago, but recent struggles have raised questions about their long-term viability. Does the model have a future?
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AnalysisStrategic report: Aldi raising prices quicker than grocery rivals, exclusive data finds
Aldi is raising prices at a quicker rate than its mainstream grocery rivals, according to findings from Retail Week’s new strategic report.
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AnalysisStrategic report: Aldi raising prices quicker than grocery rivals, exclusive data finds
Aldi is raising prices at a quicker rate than its mainstream grocery rivals, according to findings from Retail Week’s new strategic report.
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AnalysisFrom BeReal to drone deliveries: Walmart, Rotaro and Trinny London reveal top CX investments
Retail Week’s Consumer Week kicks off today. From tapping into new demographics to understanding what shoppers really want from in-store experiences, retailers and brands from across the industry will share how they are engaging with cash-strapped consumers
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DataConsumer confidence ‘buckles’ to new record low amid spiralling finance fears
Consumer confidence has hit a record low for four out of the last five months, as shoppers’ concerns about personal finances and the economy in the year ahead spike.
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Opinion‘Hyperinflation demands aggressive response on customer proposition and costs’
While hyperinflation might be a new challenge for many UK retailers, there are strategies to navigate it, say Anita Balchandani and Richard Mayfield at McKinsey & Company
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NewsMorrisons launches media business to capture brands’ advertising revenues
Morrisons has become the latest retailer to launch an advertising media business connecting brands to consumers.
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Retail VoiceHow AI can simplify self-service shopping
Retailers looking to provide consumers with a more convenient way to buy loose items should consider simplifying pick lists using AI technology such as computer vision, says Diebold Nixdorf’s Matt Redwood
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Retail VoiceThe four shopper mindsets emerging from the pandemic
What does the new normal look like for online shopping? According to Shekhar Deshpande and Talitha Rutten, four drastically different mindsets have emerged.
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Opinion‘Even wealthy consumers may reach a tipping point where prices are too high’
Careful management is needed or luxury retail – often insulated from the effects of downturns – may not emerge unscathed from the impending recession, warns Alvarez & Marsal’s Erin Brookes
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NewsMini-Budget expected to address cost of living next Friday
The government is expected to unveil a ‘mini-Budget’ a week today when new prime minister Liz Truss will reveal details of plans to confront the cost-of-living crunch.
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DataRetail sales volumes slide as cost of living bites
Year on year retail sales rose by value but plunged by volume last month as the cost of living climbed, official figures reveal.
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AnalysisStrategy spotlight: Five things to know about Currys as it transforms to navigate the cost-of-living crisis
Chief executive Alex Baldock is pushing ahead with a transformation plan for Currys, which focuses on leveraging omnichannel and credit, and more recently addresses inflation and the rising cost of living.
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AnalysisShrinking baskets and soaring costs: John Lewis pins hopes on a Christmas miracle
The John Lewis Partnership, like all of retail, faces yet another volatile and uncertain Christmas trading period.
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Retail VoiceHow retailers can emerge strongly and gain market share
With consumers changing their spending habits, what should retailers be doing to retain, or even grow, market share, asks OC&C’s James George