All Customer articles – Page 45
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Opinion‘Times of economic dislocation spawn disproportionate opportunities’
It may sound counterintuitive in an unpredictable trading environment but companies need to invest and innovate, argues True executive chair and founder Matt Truman.
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DataData: Online retail spending growth slows in February
Ecommerce sales grew at the slowest rate on record in February, facing tough comparables from last year’s figures when the UK was in lockdown.
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NewsCost of living to climb again as more sanctions imposed on Russia
Cuts to imports of Russian oil and gas by Western countries in protest against the invasion of Ukraine will put further pressure on consumer finances.
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Opinion‘Seismic shifts accelerated by Covid will redefine retail in years to come’
Technology will remain key to retail’s transition in a complex marketplace, believes Erin Brookes, managing director and leader of the European retail and consumer practice at Alvarez & Marsal.
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DataData: Retail sales grow in February as Covid restrictions end
Retail sales increased in February as categories such as furniture, homewares, fashion and jewellery recorded strong growth over the month.
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DataData: Footfall strengthens in February following removal of Covid restrictions
Footfall rose slightly in February compared to January as more workers returned to offices and Covid-19 restrictions came to an end.
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Retail VoiceThree ways in which the pandemic disrupted old-fashioned retail
Antiquated in-store experiences need to be brought up to date, says Objectivity’s Wayne Swallow, with technology being the solution to stop retail living in the past.
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DataData: Shop price inflation grows at fastest rate in over a decade
Retail prices increased to the highest rate recorded since November 2011 last month, accelerated by a rise in fresh food inflation in February.
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Opinion‘John Lewis may have ditched Never Knowingly Undersold but it must keep service promise’
How many John Lewis customers took advantage of its Never Knowingly Undersold price promise last year?
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OpinionNigel Oddy: ‘Concerns for the planet are as prominent as cost for UK consumers’
The fashion industry has a responsibility to take sustainability seriously, writes New Look chief executive Nigel Oddy
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NewsJohn Lewis retires Never Knowingly Undersold as it invests £500m in price
John Lewis will remove its Never Knowingly Undersold pledge this summer as executive director Pippa Wicks says the promise “doesn’t fit with how customers shop today”.
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DataData: Consumer confidence hits lowest point in a year as price rise fears grow
Consumer confidence has dropped to its lowest point since January 2021, one of the worst months of the pandemic.
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AnalysisAnalysis: Flash in the pan or permanent shift – which pandemic trends will outlast Covid?
Retail Week looks at the key trends that have dominated during the pandemic to see which consumer behaviours are here to stay.
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NewsBoots to sell lateral flow tests for £5.99 after government scraps free testing
Boots will begin selling single lateral flow tests to customers from £5.99 from February 23, after the government announced it was scrapping free testing.
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DataData: Retail sales rebound in January driven by home improvement trends
Retail sales rose in January after a disappointing December.
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Opinion‘Asda’s reaction to Jack Monroe reveals rise of a new style of influencer’
As the spiralling cost of living unsettles consumers – inflation now stands at a 30-year high according to this week’s ONS data – retailers’ value propositions are coming under the spotlight in new ways, sometimes in an unflattering light, from a new type of influencer.
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Opinion‘Booming demand has spurred creation of more resale businesses’
The rising cost of living will power the growth of second-hand products and resale, maintains eBay UK general manager Murray Lambell.
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AnalysisAnalysis: How can fashion retailers soothe their rising returns headache?
The returns headache for fashion was exacerbated over the Christmas period and is rising in line with online growth. How can retail tackle the issue head-on?
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NewsWaitrose relaunches customer loyalty programme after doubling investment
Waitrose is set to relaunch its myWaitrose loyalty programme after doubling investment in the scheme, calling it “our biggest initiative to add value” for customers in a decade.
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Retail VoiceWhy the future of retail must be built on digital foundations
With the pandemic irreversibly altering the retail sector, particularly when it comes to all things digital, Citrix’s Gerard Lavin explores how retailers can capitalise on the changes.