All Customer articles – Page 89
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GalleryIn pictures: Retailers set up shop at festivals
With festival season well under way, John Ryan looks at the opportunities for retailers to sell their wares and win new customers at carnivals.
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AnalysisAnalysis: How retailers can create a digital culture
In this exclusive extract from his new book, 100 Practical Ways to Improve Customer Experience, Martin Newman highlights how businesses can stay relevant in the new environment.
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NewsB&Q changes loyalty scheme as part of low-prices push
B&Q is to make changes to one of its loyalty schemes as it adopts an overt ‘everyday low prices’ strategy.
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NewsDixons Carphone: 10 million records hit by data breach
Dixons Carphone has revealed a data breach affected 10 million personal data records, up from its original estimate of 1.2 million.
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OpinionGraze CEO: Staying distinctive in a sea of brands
As snack foods retailer Graze ditches its brown packaging in favour of a new vibrant rebrand, chief executive Anthony Fletcher insists it is important to keep branding moving.
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AnalysisIn numbers: The best digital retailers in the UK
Retail Week Indicator, launched last week, highlights the best digital retailers in the UK. Here we look at what it takes to get into the top 20.
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OpinionOpinion: Customer-centric culture should be top of menu
Does your business spend more time thinking about its strategy or its culture?
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OpinionOpinion: Retailers must smarten up to keep customer loyalty
Given that large parts of the British retail industry are increasingly scrabbling to maintain footfall and sales growth, encouraging customer loyalty has never been so crucial.
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CartoonRetail cartoon: John Lewis crosses its fingers for revamp
Patrick Blower’s take on the biggest revamp of stores in John Lewis’ history.
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OpinionIndicator will help retailers win in the digital economy
Asos has taught the retail sector many things. From its excellent logistics and delivery operation, to its dominance on social media and leading product offer, there are many lessons to be followed. But perhaps the standout lesson is its relentless obsession with the customer.
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OpinionOpinion: Has a culture of 'pop in' caused customers to opt out?
Rita Clifton explores how far a slow-changing attitude to the role of stores has damaged the sector
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AnalysisThe UK's top 30 growth retailers 2018 in numbers
Retail Week reveals its list of the UK’s top 30 growth retailers. Here we highlight the key statistics and some notable businesses that have made the list.
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AnalysisAnalysis: What is retail's next big tech shift?
We ask speakers from Retail Week and World Retail Congress’s Tech. event to pick the technology that will have the biggest impact on retail over the next three years
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NewsWestminster council unveils Oxford Street investment plan
Westminster City Council has agreed an investment plan to “transform the Oxford Street district into a global, iconic destination” without the pedestrianisation of the main thoroughfare.
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OpinionJohn Roberts: Complacency has killed high street jobs
The death of the high street is a much-used term, but some bricks-and-mortar retailers are starting to pay the price for not inventing their own future.
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Retail VoiceHow the high street can help power ecommerce
Retailers should be taking advantage of the benefits of click and collect, says Retail Week Live's Launchpad winner HubBox.
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OpinionOpinion: Slow down, this is a convenience store
News that Tesco is trialling a cashless Express store at its Welwyn Garden City HQ is no real surprise, given that everyone from Amazon to Alibaba has been grabbing headlines and admiring glances for their scan and go, checkout-free stores.
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Retail VoiceThe five questions to ask before any digital investment
With technology advancements happening daily, how can retailers decide where to invest?
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NewsJohn Lewis sets out vision as profits shrink
John Lewis has revealed its strategy for the coming years and admitted its first-half profits will be “close to zero”.