All Customer articles – Page 98
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VideoWatch: NOTHS launches tongue-in-cheek Christmas ad
Notonthehightstreet.com has unveiled a trio of Christmas adverts, each of which has a light-hearted take on shoppers giving their loved ones more thoughtful gifts.
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AnalysisAnalysis: The brands making a play for the high street
Brands have always eyed opportunities to get closer to the consumer and now a generation of names are taking their own stores.
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OpinionOpinion: Wilko needs an update, and soon
With large numbers of staff accepting redundancy and a slump in profits, what should Wilko do to make things better?
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OpinionOpinion: This is not the end for traditional retail
Traditional retailing in Britain is dying. Or at least – if we listen to industry analysts – it is close enough to the verge of extinction to be on the endangered list.
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GalleryLong read: The best stores in the world, by design
Every year Retail Week scours the globe to find the best-designed stores that stand head and shoulders above the rest, and 2017’s list is no different.
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GalleryStore gallery: Stranger Things have happened at Topshop
Topshop has transformed its Oxford Street flagship into a shrine to hit Netflix show Stranger Things, in an attempt to capture the imagination and spend of teenage shoppers at Halloween.
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GalleryStore gallery: Is Bunnings giving Homebase enough TLC?
Bunnings has a mountain to climb when it comes to converting the Homebase estate to match the store format it revealed earlier this year in St Albans.
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NewsShopper spending power falls as inflation bites
Consumers’ disposable income fell in 10 out of 12 UK regions last month as gains in salary were offset by the rising cost of household bills.
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Report StoreNext-Gen Payments: What Shoppers Want
How consumers want to pay now and what they want in the future
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OpinionDoes ‘experience’ just mean service at John Lewis?
There’s quite a lot on offer in Oxford’s new John Lewis, but is the ‘experience’ of shopping the store something that’s been around for years?
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GalleryStore gallery: Experiencing Oxford's John Lewis
John Ryan visits the new John Lewis in Oxford, which takes experience as its starting point, and builds from there.
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OpinionOpinion: Oxford’s Westgate will be a disappointment
Appropriately in the city of dreaming spires, the £440m Westgate centre extension in Oxford has been a vision of retailers, developers and city councillors for over 20 years.
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Retail VoiceThe future of retail - A view from Tech.
Vodafone UK discusses the most exciting ways technology is changing dynamics in retail.
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OpinionOpinion: Others should follow Topshop’s ‘reset’ lead
A day in October when you are not going to take much money is the perfect time to shut up shop and remerchandise rather than muddling through.
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DataData: John Lewis on how we shop, live and look
From the Olympics to Brexit, onesies to unicorns and courgetti to all things fermented, a lot can change in five years.
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AnalysisFew retailers see personalisation as essential
Exclusive Retail Week research reveals only 14% of UK retailers view personalisation as essential to their ongoing customer strategies.
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OpinionOpinion: WeChat – What Western brands need to know
With more than 700 million consumers using it daily, brands targeting Chinese consumers need a WeChat strategy.
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OpinionMajestic and other wine stores can live up to the name
‘Immersive experience’ is a hackneyed term, but it can be a reality if you are selling wine.
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AnalysisAnalysis: Five lessons retailers can learn from Netflix
Very few companies have had such a powerful effect on our collective conscience as Netflix.
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OpinionDon’t let retail become the next ‘nasty’ industry
Business practices that don’t prioritise customer service can reflect on a whole sector. Retailers should be wary of repeating Ryanair’s mistakes.