Boots has reported growth in both in-store and online sales in the three months ending February 29, 2024, as it delivered a retail market share growth for the 12th consecutive quarter.
The UK’s largest health and beauty retailer said its retail sales grew 5.9% year on year in the second quarter of the year as more customers shopped in-store and online.
In-store sales growth remained steady at 4.5%, driven by flagships, shopping centres and travel stores. Airport stores delivered double-digit growth year on year, supported by a new store opening at Luton and refurbishments at Gatwick and Manchester.
Digital sales were up 16.8%, “driven by particularly strong sales of beauty and personal care products” on Boots.com and the Boots app.
The retailer said Christmas trading was strong with sales up throughout December and categories such as beauty and gifting performing particularly well.
Boots said 1 million new members joined its Advantage Card in the past year benefiting from a focus on value offered by its Boots Price Advantage scheme.
Boots UK and Ireland chief executive Seb James said: “I am really pleased to see our positive momentum continue across the whole business, with more people shopping with us both online and in-store, and strong gains in both our key markets of healthcare and beauty.
“I am particularly proud of our pharmacy team, who worked incredibly hard to launch Pharmacy First in England. The feedback from patients has been brilliant and it is clear that they value the convenience of accessing a trusted healthcare professional on their local high street with no appointment necessary. We see a significant opportunity to do more in this area, helping customers to get better quickly, supporting communities and relieving the burden on the NHS.”
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