BRC and Usdaw issue guidance for non-food retailers ahead of future store reopenings

While the guidance states “it is not clear when the non-food retail sector will reopen for business”, both the BRC and Usdaw have said that retailers “need to be ready” to reopen with virus control restrictions in place.

Much like supermarkets and pharmacies, the guidance recommends that retailers will need to implement social distancing both in and around stores – including on the shopfloor and till areas, as well as in changing rooms, customer seating areas, cafes and toilets.

The guidance also gives advice around protecting colleagues, noting that while the government advice is clear that personal protective equipment is only necessary for those working in “clinical situations” it is “good practice to supply masks or visors and gloves to those who request them”.

The BRC also advises a number of measures around staff canteens and rest areas, in particular ensuring that employees adhere to social distancing measures where possible in those areas.

Chief executive of the BRC Helen Dickinson said: “Retailers are closely following developments from government on when restrictions might be eased and are starting to plan accordingly. The safety and wellbeing of retail colleagues and customers remains the highest priority and these guidelines aim to support everyone in the industry.

“Since the lockdown, many retailers have proved how shops can be run safely and effectively in line with the government’s social distancing advice. This guidance is the product of retail’s incredible efforts to adapt to exceptional circumstances. The industry knows how to serve the public while protecting staff and customers alike.

“Continued close collaboration with government, including public support for the steps retailers are taking and adequate notice to get supply chains up and running, will mean that retail businesses can start trading again slowly and safely, and customers can feel confident that they are safe to return to shops.”