QVC is a US television-shopping business, active across eight countries. It entered the UK in the early 1990s and has since adapted its business model to become a multichannel retailer through the development of ecommerce. QVC broadcasts through four television channels in the UK, while many more products are available on its website. Additionally, it trades through two clearance stores. In the US, it has become available through Apple TV.
Despite being one of the most promising new commerce channels, livestream shopping has had a lukewarm reception from established retailers in the UK. Retail Week explores whether the phenomenon will take off here and how retailers can tell if it’s the right time to get involved
Five senior retail leaders – from Kingfisher, Hotel Chocolat, QVC, Waterstones and Seasalt – have revealed how the pandemic-fuelled rise in online shopping has sped up their digital strategies.
Leaders from Seasalt, Hotel Chocolat and more have revealed how, and where, they will be investing in customer experience to future proof their businesses for 2021 in Retail Week’s latest report.
Retail Week Prospect ranks the top 30 most productive retailers in the UK, measured by sales per employee.
QVC boss Dermot Boyd is retiring from the business after seven years at the helm, Retail Week can reveal.
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